Welcome to DocuSign - the pioneer and global leader in digital transaction management. We are seeking a highly organized and detail-oriented UX Research Operations Specialist to join our team. As a member of our growing Research Operations team, you will play a crucial role in supporting our user research efforts and ensuring that our research processes run smoothly and efficiently. The ideal candidate will have a strong passion for user experience and a knack for streamlining complex workflows. If you are a proactive problem-solver with a keen eye for detail and a passion for delivering exceptional user experiences, we want to hear from you!
- Support user research efforts: The UX Research Operations Specialist will be responsible for providing support to the user research team in planning, executing, and analyzing research studies.
- Develop and maintain research processes: This role will require developing and maintaining efficient and effective processes for conducting user research, including participant recruitment, study logistics, and data management.
- Ensure smooth operation of research studies: The specialist will be responsible for coordinating and managing logistics for research studies, including scheduling, participant communication, and project tracking.
- Monitor and improve research workflows: The specialist will be responsible for identifying inefficiencies in research workflows and implementing improvements to streamline processes.
- Maintain research tools and equipment: This role will involve managing and maintaining research tools and equipment, ensuring they are in good working condition and readily available for use.
- Collaborate with cross-functional teams: The specialist will work closely with other teams, such as product design, product management, and engineering, to ensure that research objectives are aligned with overall business goals.
- Manage participant recruitment: The specialist will be responsible for recruiting participants for research studies, ensuring a diverse and representative sample.
- Analyze and report on research data: This role will involve analyzing research data and presenting findings to stakeholders, providing valuable insights to inform product decisions.
- Stay current with industry trends: The specialist will be expected to stay up-to-date with the latest trends and best practices in user research and bring new ideas and techniques to the team.
- Maintain high standards of quality: The UX Research Operations Specialist will be responsible for maintaining high standards of quality in all research processes and deliverables, ensuring accuracy and reliability of data.
Bachelor's Or Master's Degree In A Related Field Such As Human-Computer Interaction, Psychology, Or Marketing.
Minimum Of 3 Years Of Experience In A Research Operations Role, Preferably Within The Technology Industry.
Proficiency In Research Tools And Platforms Such As Qualtrics, Usabilla, And Usertesting.
Strong Project Management Skills, Including The Ability To Manage Multiple Projects Simultaneously And Meet Tight Deadlines.
Excellent Communication And Collaboration Skills, With The Ability To Work Effectively With Cross-Functional Teams And Present Research Findings To Stakeholders.
Qualitative Research
Quantitative Research
Process Improvement
Project Management
Data Analysis
Communication
Budget management
User testing
Stakeholder management
Research Planning
User Recruitment
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a UX Research Operations Specialist is between $65,000 to $90,000 per year. This can vary depending on factors such as location, experience, and the specific company or industry the specialist is working in. Some companies may offer higher salaries for more experienced or specialized individuals, while others may offer lower salaries for entry-level positions. It is important for individuals to research the specific salary ranges for their desired job location and industry to
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DocuSign, Inc. is an American company headquartered in San Francisco, California that allows organizations to manage electronic agreements.

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