Technical Support Engineer II - eSign

Remote

Full-TimeDepends on ExperienceSenior LevelMasters

Job Description

Are you a tech-savvy problem solver with a passion for helping others? Do you thrive in a fast-paced, dynamic environment? If so, we have the perfect opportunity for you! DocuSign is seeking a highly skilled and motivated Technical Support Engineer II to join our eSign team. In this role, you will provide top-notch technical support to our customers, ensuring their success with our industry-leading digital transaction management platform. You will work closely with cross-functional teams and use your expertise to troubleshoot and resolve complex technical issues. If you have a strong background in technical support, excellent communication skills, and a customer-centric mindset, we want to hear from you!

Provide exceptional technical support to customers using DocuSign's digital transaction management platform.
Troubleshoot and resolve complex technical issues related to the platform.
Collaborate with cross-functional teams to identify and resolve customer issues.
Continuously improve and optimize the customer support experience.
Communicate technical information clearly and effectively to customers.
Maintain accurate and detailed records of customer interactions and solutions.
Proactively identify and escalate potential product issues to the appropriate teams.
Stay current with product updates and enhancements and provide guidance to customers on how to best utilize them.
Participate in training and knowledge sharing activities to continuously improve technical skills.
Foster a customer-centric mindset and strive to exceed customer expectations in all interactions.
Contribute to the development and improvement of internal processes and procedures.
Maintain a high level of professionalism and positive attitude in all interactions.
Keep up-to-date with industry trends and best practices to continually enhance technical support capabilities.
Act as a mentor and resource for junior technical support engineers.
Meet and exceed performance metrics and targets related to customer satisfaction, response time, and issue resolution.

Where is this job?

This job opening is listed as 100% remote

Job Qualifications

Extensive Knowledge And Experience With Electronic Signature Technology, Including Docusign's Platform.
Strong Troubleshooting And Problem-Solving Skills, With The Ability To Quickly Identify And Resolve Technical Issues.
Excellent Communication And Customer Service Skills, With The Ability To Effectively Communicate Complex Technical Concepts To Non-Technical Users.
Previous Experience Providing Technical Support In A Fast-Paced, High-Volume Environment, Preferably In The Software/Technology Industry.
Proficiency In Programming Languages Such As Java, Html, And Css, As Well As Experience With Apis And Web Services.

Required Skills

Documentation
Training
Troubleshooting
Communication
Multitasking
customer service
System configuration
Problem-Solving
Bug tracking
Technical Knowledge
Software Support
Platform Expertise

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Technical Support Engineer II - eSign is $68,000-$80,000 per year. This can vary depending on factors such as experience, location, and company size.

Additional Information

DocuSign is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedApril 8th, 2025

Apply BeforeJune 9th, 2026

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