DocuSign

Sr. Director, Engagement Management

DocuSign

Remote
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

As a Sr. Director of Engagement Management, you will be responsible for managing, driving, and growing our customer success strategies for DocuSign. You will lead a team of engagement specialists, create and manage customer success initiatives, and develop strategies for improving customer satisfaction.You should have at least 8-10 years of experience in customer success, account management, or engagement management. You should have a proven track record of success in working with customers and creating customer success programs. Excellent communication, negotiation, and problem-solving skills are essential, as well as the ability to think creatively and strategically. You should be a self-starter and have the ability to work independently and in a team environment.We are looking for a passionate, customer-focused leader who wants to help customers get the most out of their DocuSign experience. If you have a desire to make a real impact, a drive to exceed expectations, and a commitment to customer success, we want to hear from you!

Where is this job?
This job opening is listed as 100% remote
Job Qualifications
  • Excellent Communication And Interpersonal Skills

  • Strategic Thinking

  • Strong Leadership

  • Technical Aptitude

  • Knowledge Of Software Development Lifecycle

  • Problem-Solving Skills

  • Familiarity With Customer Engagement Strategies

  • Experience With Project Management Tools

Required Skills
  • Change Management

  • Process Improvement

  • Project Management

  • Strategy

  • Communication

  • Coaching

  • Negotiation

  • Leadership

  • Mentoring

  • Collaboration

  • Analytical

  • Problem-Solving

  • Influencing

  • Decision-Making

  • Relationship-Building

Soft Skills
  • Communication

  • Leadership

  • Negotiation

  • Time management

  • Interpersonal Skills

  • Organization

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Sr. Director, Engagement Management is between $94,000 and $170,000 per year. This range can vary depending on the size of the employer, the industry, the geographic location, and the individual's level of experience.

Additional Information
DocuSign is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 12th, 2023
Apply BeforeApril 11th, 2026
This job posting is from a verified source. 
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About DocuSign

DocuSign, Inc. is an American company headquartered in San Francisco, California that allows organizations to manage electronic agreements.

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