Welcome to DocuSign, where our mission is to modernize and simplify the way businesses manage their most important documents. We are seeking a talented and passionate ServiceNow Engineer to join our team and help drive our vision forward. As a ServiceNow Engineer at DocuSign, you will have the opportunity to work with cutting-edge technology and make a significant impact on our product and services. We are looking for individuals who are driven, innovative, and have a strong understanding of ServiceNow and its capabilities. If you are excited about revolutionizing the document management industry and possess the necessary qualifications, we would love to hear from you.
- Develop and maintain ServiceNow solutions that align with the company's overall business strategy and goals.
- Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
- Design and implement ServiceNow applications and integrations to improve the efficiency and effectiveness of document management processes.
- Troubleshoot and resolve technical issues related to ServiceNow and its integrations.
- Stay up-to-date with the latest ServiceNow features and functionalities and make recommendations for their implementation.
- Work closely with the product team to gather feedback and continuously improve the user experience of our ServiceNow solutions.
- Create and maintain technical documentation for ServiceNow solutions and integrations.
- Train and support end users on how to effectively use ServiceNow.
- Collaborate with the security team to ensure that all ServiceNow solutions and integrations adhere to company security policies and procedures.
- Participate in Agile development processes, including sprint planning, daily stand-ups, and retrospectives.
- Proactively identify areas of improvement and make recommendations for enhancing the overall performance and functionality of ServiceNow.
- Serve as a subject matter expert on ServiceNow to provide guidance and support to other team members.
- Stay current on industry trends and best practices in ServiceNow development and make recommendations for their implementation.
- Contribute to a positive and collaborative work environment by sharing knowledge and expertise with team members.
Bachelor's Degree In Computer Science, Information Technology, Or A Related Field.
Minimum Of 3 Years Of Experience Working With Servicenow, Preferably In A Saas Environment.
Strong Understanding Of Itil Principles And Experience Implementing Itsm Processes Using Servicenow.
Experience With Scripting And Coding Languages Such As Javascript, Html, And Css.
Servicenow Certifications, Such As Certified Implementation Specialist And/Or Certified System Administrator, Preferred.
Change Management
Data Analysis
Problem Solving
Agile Methodology
Incident Management
ITIL Framework
JavaScript development
Service Catalog
Servicenow Configuration
Cmdb Management
Reporting And Analytics
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a ServiceNow Engineer in San Francisco, CA, USA is $140,000 - $170,000 per year. This may vary depending on factors such as experience, skills, and the specific company or industry the engineer is working in.
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DocuSign, Inc. is an American company headquartered in San Francisco, California that allows organizations to manage electronic agreements.
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