Senior Customer Success Account Manager

Remote

Full-TimeDepends on ExperienceSenior LevelMasters

Job Description

Welcome to DocuSign, where we are revolutionizing the way businesses of all sizes prepare, sign, and manage their important documents. We are seeking a highly motivated and experienced Senior Customer Success Account Manager to join our team and help drive customer satisfaction and retention. As a leader in our Customer Success department, you will play a crucial role in building strong relationships with our valued clients and ensuring their continued success with our platform. If you have a passion for delivering exceptional customer service and possess the necessary qualifications, we want to hear from you. Join us in our mission to simplify and accelerate business transactions globally.

Build and maintain strong relationships with existing customers to ensure their satisfaction with DocuSign's services.
Serve as the main point of contact for key clients, understanding their needs and providing tailored solutions to enhance their experience with our platform.
Develop and implement strategies to drive customer retention and increase satisfaction levels.
Proactively identify and address any issues or concerns raised by customers, providing timely and effective resolutions.
Collaborate with cross-functional teams to implement new features and enhancements that align with customer needs.
Stay up-to-date on industry trends and competitor activities to make recommendations for continuous improvement.
Provide guidance and support to junior members of the Customer Success team.
Analyze customer data and feedback to identify areas for improvement and develop action plans.
Conduct regular check-ins and business reviews with customers to ensure they are maximizing the value of their DocuSign subscription.
Act as a brand ambassador for DocuSign, promoting our products and services and maintaining a positive image in the market.
Actively seek out opportunities to upsell and cross-sell our services to existing customers.
Contribute to the development of customer success policies and procedures to ensure a consistent and efficient approach across the department.
Represent the voice of the customer within the company, providing insights and feedback to inform product development and marketing strategies.
Participate in industry events and conferences to network and promote DocuSign's customer success initiatives.
Continuously strive to exceed customer expectations and deliver exceptional customer service.

Where is this job?

This job opening is listed as 100% remote

Job Qualifications

Extensive Experience In Customer Success Management: The Ideal Candidate Should Have At Least 5 Years Of Experience In A Customer Success Role, Preferably In A Saas Company. They Should Have A Proven Track Record Of Successfully Managing And Retaining High-Value Customers.
Strong Communication And Relationship-Building Skills: A Senior Customer Success Account Manager Should Possess Excellent Communication Skills, Both Verbal And Written. They Should Be Able To Effectively Build And Maintain Relationships With Key Stakeholders At All Levels Of The Organization.
Technical Expertise: The Candidate Should Have A Strong Understanding Of The Technical Aspects Of The Docusign Platform And Be Able To Provide Technical Guidance And Support To Customers. They Should Also Have Experience With Crm And Support Tools To Effectively Manage Customer Accounts.
Proactive And Strategic Mindset: The Ideal Candidate Should Be Able To Proactively Identify And Address Potential Customer Issues And Opportunities. They Should Also Have A Strategic Mindset And Be Able To Develop And Execute Plans To Drive Customer Success And Retention.
Team Leadership And Collaboration: A Senior Customer Success Account Manager Should Have Experience Managing A Team And Fostering A Collaborative Work Environment. They Should Be Able To Lead And Motivate Team Members To Achieve Common Goals And Drive Customer Success.

Required Skills

Communication Skills
Contract Management
Relationship Management
Team Leadership
Problem-Solving
Customer retention
Upselling
Revenue generation
Account Growth
Cross-Selling
Consultative
Client Satisfaction

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Senior Customer Success Account Manager is $90,000 to $110,000 per year. This may vary depending on factors such as location, company size, and industry. Some companies may also offer additional benefits and bonuses, such as commission or equity options.

Additional Information

DocuSign is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedApril 9th, 2024

Apply BeforeJuly 20th, 2025

This job posting is from a verified source.

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