Welcome to DocuSign! We are a growing tech company that is revolutionizing how businesses streamline their document process. We are looking for a motivated and customer-centric individual to join our team as a Renewal Specialist. In this role, you will play a crucial part in ensuring our customers have a seamless experience with DocuSign by managing their renewals and contracts. If you are a detail-oriented and proactive problem solver who loves working with people, we want to hear from you. Join us in our mission to simplify business transactions and make a positive impact in the world.
- Manage customer renewals and contracts: The Renewal Specialist will be responsible for managing all aspects of customer renewals and contracts, including tracking expiration dates, communicating with customers, and ensuring timely and accurate renewals.
- Provide excellent customer service: As a customer-centric company, providing exceptional customer service is a top priority. The Renewal Specialist will be responsible for delivering a high level of service to customers, addressing any questions or concerns they may have, and ensuring their overall satisfaction with DocuSign.
- Monitor and optimize renewal processes: The Renewal Specialist will be responsible for monitoring and analyzing the renewal process to identify areas for improvement. They will work closely with cross-functional teams to implement changes and streamline processes to enhance the customer experience.
- Collaborate with sales and account management teams: This role will require close collaboration with the sales and account management teams to ensure a smooth and seamless renewal process for customers. The Renewal Specialist will work closely with these teams to identify any potential issues and find solutions to ensure customer retention.
- Maintain accurate records: The Renewal Specialist will be responsible for maintaining accurate and up-to-date records of all customer renewals and contracts. This includes tracking customer information, renewal dates, contract terms, and any other relevant data.
- Proactively identify and solve problems: The Renewal Specialist will be a proactive problem solver, able to identify potential issues before they arise and take necessary steps to resolve them. This may include communicating with customers, escalating issues to management, and finding creative solutions to ensure customer satisfaction and retention.
- Stay updated on product updates and changes: As a tech company, DocuSign is constantly evolving and releasing new products and updates. The Renewal Specialist will be responsible for staying informed and knowledgeable about these changes to effectively communicate them to customers and address any questions or concerns.
- Contribute to team goals and initiatives: The Renewal Specialist will be an integral part of the team and will be expected to contribute to
Knowledge Of Renewal Processes: A Renewal Specialist Should Have A Thorough Understanding Of The Renewal Process, Including Contract Terms And Conditions, Pricing Structures, And Renewal Timelines.
Customer Service Skills: As A Renewal Specialist, You Will Be The Primary Point Of Contact For Customers During The Renewal Process. Strong Communication And Interpersonal Skills Are Essential To Ensure A Positive Customer Experience.
Sales Experience: Renewal Specialists Are Responsible For Identifying Upsell And Cross-Sell Opportunities During The Renewal Process. Previous Experience In Sales Or Account Management Is Desirable For This Role.
Attention To Detail: Renewal Specialists Must Have A Keen Eye For Detail To Accurately Review And Process Renewal Contracts. Any Errors Or Inconsistencies Could Result In A Loss Of Revenue Or Dissatisfied Customers.
Technical Aptitude: Docusign Is A Software Company, And The Renewal Specialist Will Need To Have A Strong Technical Aptitude To Understand The Product And Effectively Communicate Its Value To Customers During The Renewal Process. Experience With Crm Systems And Proficiency In Microsoft Office Is Also Beneficial.
Communication
Sales
Time Management
Attention to detail
Negotiation
customer service
Relationship Management
Computer proficiency
Active listening
Organization
Problem-Solving
Adaptability
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Renewal Specialist is $40,000 to $60,000 per year. However, this can vary depending on factors such as location, experience, and the specific industry or company the specialist works for.
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DocuSign, Inc. is an American company headquartered in San Francisco, California that allows organizations to manage electronic agreements.
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