Customer Success Architect

The Customer Success Architect(CSA)will engage with key strategic customers that have implementations involving multiple sites, multiple business units, multiple regions or deployments of massive scale. Assist customers with understanding business and organizational impact due to digital transformation with specific guidance on change management (short-term and long-term recommendations). Develop strategy to inform key stakeholders of program, charter, roadmap/rollout, business case and changes. Provide customers with industry tailored points of view and guidance based on successful engagements with hundreds of other deployments. This would include industry preferred authentication types, low hanging fruit processes to attack first, second and third as well as regulatory and compliance implications where applicable. Analyze and provide prescriptive guidance on legacy Systems of Agreement with a focus on building a multi-year roadmap to move to a modern DocuSign platform including end-to-end process maps with ROI versus Complexity charted.

According to JobzMall, the average salary range for a Customer Success Architect in 180 N LaSalle St, Chicago, IL 60602, USA is $80,000-$120,000. This range is based on the current salaries of Customer Success Architects in the area.

DocuSign, Inc. is an American company headquartered in San Francisco, California that allows organizations to manage electronic agreements.