Customer Advocacy & Engagement Specialist

Seattle, WA, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Welcome to DocuSign! We are a global leader in digital transaction management and our mission is to empower anyone to send, sign, and manage documents anytime, anywhere, on any device. We are looking for a passionate and dynamic individual to join our team as a Customer Advocacy & Engagement Specialist. As a key member of our customer success team, you will be responsible for building strong relationships with our customers and ensuring their success with our products. If you are a customer-focused individual with excellent communication skills and a strong understanding of customer advocacy and engagement, we would love to hear from you. Join us in revolutionizing the way the world does business!

Build and maintain strong relationships with customers, acting as their main point of contact within DocuSign
Provide exceptional customer service by responding to inquiries, troubleshooting issues, and addressing feedback in a timely and efficient manner
Advocate for customers' needs and concerns within the company, working closely with cross-functional teams to ensure their success with our products
Develop and implement customer engagement strategies to increase adoption and usage of DocuSign products
Conduct regular check-ins with customers to understand their needs and gather feedback, utilizing this information to improve our products and services
Collaborate with the sales team to identify and pursue opportunities for upselling and cross-selling to existing customers
Act as a subject matter expert on DocuSign products, staying up-to-date with new features and enhancements to effectively communicate them to customers
Organize and facilitate customer events and webinars to promote engagement and provide training and support
Track and report on customer engagement metrics, providing insights and recommendations for improvement
Continuously strive to improve the overall customer experience and satisfaction with DocuSign products and services.

Where is this job?

This job is located at Seattle, WA, USA

Job Qualifications

Excellent Communication Skills: A Customer Advocacy & Engagement Specialist Must Possess Strong Written And Verbal Communication Skills To Effectively Interact With Customers And Resolve Their Issues.
Customer Service Experience: Prior Experience In Customer Service Is Essential For This Role, As The Specialist Will Be Responsible For Addressing Customer Concerns And Ensuring A Positive Customer Experience.
Technical Knowledge: Familiarity With Docusign's Products And Services Is A Must For This Role. The Specialist Should Be Able To Troubleshoot And Provide Technical Support To Customers.
Problem-Solving Abilities: The Ability To Think Critically And Come Up With Solutions To Complex Problems Is Crucial For A Customer Advocacy & Engagement Specialist. They Should Also Be Able To Handle Difficult Customer Situations With Patience And Empathy.
Team Player: As A Part Of The Customer Advocacy Team, The Specialist Must Be Able To Work Collaboratively With Other Team Members And Departments To Ensure A Seamless Customer Experience. They Should Also Be Open To Feedback And Willing To Learn And Improve.

Required Skills

Communication
Time Management
Attention to detail
Conflict Resolution
customer service
Relationship Building
Active listening
Collaboration
Empathy
Problem-Solving
Adaptability
Technical Proficiency

Soft Skills

Communication
Conflict Resolution
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Empathy
Decision-making

Compensation

According to JobzMall, the average salary range for a Customer Advocacy & Engagement Specialist in Seattle, WA, USA is between $55,000 and $70,000 per year. However, this can vary based on factors such as experience, company size, and industry. Additionally, some companies may offer bonuses or other benefits that can impact the overall compensation for this role.

Additional Information

DocuSign is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedApril 9th, 2024

Apply BeforeJune 21st, 2025

This job posting is from a verified source.

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