CS Strategy & Operations Analyst

San Francisco, CA, USA

Full-TimeDepends on ExperienceSenior LevelMasters

Job Description

Are you a self-motivated individual with excellent problem-solving skills and a passion for driving strategic initiatives? Do you have a solid understanding of CS operations and the ability to effectively communicate across departments and levels?DocuSign is looking for a talented CS Strategy & Operations Analyst to join our dynamic team. The successful candidate will be an integral part of our customer success organization, responsible for driving strategic initiatives to maximize customer satisfaction, expand customer relationships and increase revenue.The ideal candidate should have a minimum of 3 years of experience in customer success-related operations, strong analytical and problem-solving skills, and the ability to communicate effectively across departments and levels. The candidate should have a proven ability to think strategically, act tactically, and be an innovative problem-solver. The candidate should be comfortable working in a fast-paced, ever-changing environment and have a strong drive for results. Additionally, the candidate should have exceptional organizational skills and be able to handle multiple tasks simultaneously.

Responsibilities:

Develop and execute strategies to maximize customer satisfaction and expand customer relationships.
Analyze customer success operations and identify areas for improvement.
Communicate effectively across departments and levels.
Think strategically and act tactically to solve problems.
Work in a fast-paced, ever-changing environment and have a strong drive for results.
Manage multiple tasks simultaneously with exceptional organizational skills.
Develop reports and presentations to present data-driven insights and recommendations.
Monitor customer success performance metrics and identify trends.
Work with the customer success team to develop and implement process improvements.
Collaborate with other teams to ensure alignment of customer success initiatives.

Where is this job?

This job is located at San Francisco, CA, USA

Job Qualifications

Strong Analytical And Problem-Solving Skills
Ability To Work Independently And Collaboratively
Excellent Verbal And Written Communication
Ability To Multi-Task And Prioritize Workload
Familiarity With Data Analysis Tools Such As Sql
Tableau Or Power Bi
Proven Organizational And Project Management Skills
Strong Customer Service Orientation
Knowledge Of Cloud Computing And Related Technologies

Required Skills

Documentation
Risk Management
Research
Quality Assurance
Process Improvement
Project Management
Communication
Problem Solving
Financial Modeling
Relationship Management
Technical Writing
Data Analytics
Business Strategy
Analysis
Systems Design

Soft Skills

Communication
Problem Solving
Time management
Interpersonal Skills
creativity
Organization
self-motivation
flexibility
Critical thinking
collaboration

Compensation

According to JobzMall, the average salary range for a CS Strategy & Operations Analyst in San Francisco, CA, USA is $90,000 - $110,000. This salary range can vary based on experience, education, and other factors.

Additional Information

DocuSign is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedSeptember 27th, 2023

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

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