Associate Customer Success Manager (French Speaking)

Remote

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Welcome to DocuSign, where we are revolutionizing the way businesses handle their most important documents. We are seeking a highly motivated and enthusiastic Associate Customer Success Manager who is fluent in French to join our dynamic team. As an Associate Customer Success Manager, you will play a crucial role in ensuring our French-speaking clients have a positive experience with our product and services. If you are a proactive problem solver, possess excellent communication skills, and have a passion for providing exceptional customer service, we want to hear from you! Join us in our mission to empower businesses worldwide with our innovative digital transaction management platform.

Provide exceptional customer service to French-speaking clients using our digital transaction management platform.
Proactively identify and resolve any issues or concerns that may arise for clients.
Serve as the main point of contact for assigned clients and build strong relationships with them.
Assist clients with onboarding and implementation of our product.
Conduct regular check-ins with clients to ensure their satisfaction and address any questions or concerns.
Educate clients on the features and capabilities of our product to increase adoption and usage.
Collaborate with cross-functional teams to ensure timely resolution of client issues.
Stay up-to-date on industry trends and product updates to effectively communicate with clients.
Monitor customer usage data and identify opportunities for upselling and cross-selling.
Prepare and deliver regular reports on client satisfaction and usage metrics.
Conduct training and workshops for clients to improve their understanding and usage of our product.
Act as an advocate for clients within the company, providing feedback and suggestions for product improvements.
Constantly strive to improve the overall customer experience and drive customer retention.
Represent the company professionally and positively at all times.
Fluent in French to effectively communicate with French-speaking clients.

Where is this job?

This job opening is listed as 100% remote

Job Qualifications

Fluency In French: As An Associate Customer Success Manager For French-Speaking Clients, A Strong Command Of The French Language Is Essential. This Includes The Ability To Communicate Effectively In Both Written And Verbal Forms.
Customer Service Experience: The Role Of An Associate Customer Success Manager Involves Working Closely With Clients To Ensure Their Satisfaction And Success With Docusign's Products And Services. Therefore, Previous Experience In Customer Service Or Account Management Is Highly Desirable.
Technical Aptitude: Docusign Offers Innovative And Advanced Digital Solutions, So A Basic Understanding Of Technology And Software Is Necessary For This Role. Familiarity With Crm Systems And Proficiency In Microsoft Office Are Also Preferred.
Strong Interpersonal Skills: This Position Requires Building And Maintaining Relationships With Clients, So Excellent Interpersonal And Communication Skills Are A Must. The Ability To Listen, Empathize, And Problem-Solve Are Essential Qualities For An Associate Customer Success Manager.
Organizational And Time Management Skills: As An Associate Customer Success Manager, You Will Be Responsible For Managing Multiple Client Accounts And Projects Simultaneously. Therefore, Strong Organizational And Time Management Skills Are Crucial To Ensure Efficient And Effective Delivery Of Services To Clients.

Required Skills

Account Management
Communication
Time Management
Multitasking
Problem Solving
customer service
Relationship Building
Technical Knowledge
Training/Teaching
Bilingual Fluency (French/English)

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Associate Customer Success Manager (French Speaking) is between $50,000 to $80,000 per year. This may vary depending on the location, industry, and experience level of the individual. Some companies may also offer additional benefits and bonuses.

Additional Information

DocuSign is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedApril 8th, 2025

Apply BeforeJuly 20th, 2025

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