Technical Customer Service Representative

As a Customer Service Representative with Diversey, you will receive high-quality training from experts of the trade as you work side by side with multiple departments at our Fort Mill, South Carolina headquarter office. Create open communication with customers and field sales & service so that any changes or impact on customer expectations are timely communicated (i.e. timing of service, receipt of replacement parts, reporting) Answer incoming calls and emails that deal with Customers’ needs and expectations, identify and troubleshoot issues, provide product recommendations, educate on product and equipment usage. As customer issues arrive, take ownership of concern(s) and resolve within Key Performance Indicators (KPIs) and when necessary, coordinate activities with other departments to ensure complete customer satisfaction. Effectively and efficiently address customer’s special needs and requirements, including resolution of complaints and issues.Proactively develops and manages professional relationships with Customer contacts and internal organization to develop a network of resources.

According to JobzMall, the average salary range for a Technical Customer Service Representative in 1300 Altura Rd, Fort Mill, SC 29708, USA is between $25,000 and $45,000 per year. This range is dependent on factors such as experience, skills, qualifications, and certifications.

We are the leader in providing smart sustainable solutions for cleaning and hygiene. Through the integration of new technology-enabled services and systems.