Dillard's

Sales Support Associate

Dillard's
Knoxville, TN, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to Dillard's! We are currently seeking a motivated and customer service-oriented individual to join our team as a Sales Support Associate. In this role, you will play a crucial part in providing exceptional support to our sales team and ensuring a positive shopping experience for our customers. We are looking for someone with excellent communication skills, a strong attention to detail, and a passion for delivering top-notch service. If you are a self-starter with a positive attitude and a desire to grow within a dynamic retail environment, we would love to hear from you. Read on for more information about this exciting opportunity!

  1. Greet and welcome customers to Dillard's in a friendly and professional manner.
  2. Assist the sales team in achieving their sales goals by providing exceptional support and service.
  3. Maintain a thorough knowledge of our products and services to accurately answer customer inquiries.
  4. Proactively engage with customers to understand their needs and provide personalized recommendations.
  5. Process sales transactions accurately and efficiently using our POS system.
  6. Ensure the sales floor is clean, organized, and visually appealing at all times.
  7. Restock merchandise and maintain proper inventory levels to meet customer demand.
  8. Collaborate with the sales team to create an inviting and positive shopping experience for customers.
  9. Handle customer complaints and concerns in a timely and professional manner.
  10. Continuously strive to improve customer satisfaction and loyalty through excellent service.
  11. Assist in the training and onboarding of new sales team members.
  12. Stay up-to-date on current sales and promotions to effectively communicate them to customers.
  13. Complete administrative tasks, such as filing and data entry, to support the sales team.
  14. Adhere to all company policies and procedures, including safety and security protocols.
  15. Maintain a positive attitude and contribute to a supportive and collaborative team environment.
Where is this job?
This job is located at Knoxville, TN, USA
Job Qualifications

  • Excellent Customer Service Skills: A Sales Support Associate At Dillard's Must Possess Exceptional Interpersonal And Communication Skills To Provide Top-Notch Customer Service To Clients.

  • Strong Sales Background: The Ideal Candidate Should Have Experience In Sales, Preferably In A Retail Environment, To Effectively Assist Customers In Making Purchase Decisions And Meeting Sales Targets.

  • Proficiency In Computer Systems: Dillard's Uses Various Software And Systems For Inventory Management And Sales Tracking. A Sales Support Associate Should Be Comfortable Working With These Systems And Possess Basic Computer Skills.

  • Attention To Detail: With A Large Inventory And Various Promotions, It Is Important For A Sales Support Associate To Have A Keen Eye For Detail To Ensure Accuracy In Processing Sales Transactions And Maintaining Inventory Records.

  • Team Player: Collaboration Is Key In A Fast-Paced Retail Environment. A Sales Support Associate Should Be Able To Work Well With Colleagues And Support The Sales Team In Achieving Goals And Providing Exceptional Customer Service.

Required Skills

  • Communication Skills

  • Data Entry

  • Inventory Management

  • Time Management

  • Product knowledge

  • Attention to detail

  • customer service

  • Merchandising

  • Order Processing

  • Problem-Solving

  • Sales Techniques

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • Critical thinking

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Sales Support Associate in Knoxville, TN, USA is between $30,000 and $40,000 per year. This may vary based on the specific company, experience level, and other factors.

Additional Information
Dillard's is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedNovember 21st, 2024
Apply BeforeMay 10th, 2026
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About Dillard's

Dillard's Inc. is an American luxury department store chain with approximately 285 stores in 29 states and headquartered in Little Rock, Arkansas. Currently, the largest number of stores are located in Florida with 42 and Texas with 57.

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