Sales Support Associate
Welcome to Dillard's, where we strive to provide our customers with the best shopping experience possible. As a Sales Support Associate, you will play a crucial role in ensuring our customers receive exceptional service and support. We are seeking a highly motivated and customer-focused individual to join our team. If you have a passion for sales and a desire to provide top-notch support, we want to hear from you! Keep reading to learn more about this exciting opportunity.
- Greet and welcome customers to Dillard's, creating a warm and inviting atmosphere.
- Provide exceptional customer service by assisting customers with their shopping needs and inquiries.
- Maintain a thorough knowledge of the products and services offered at Dillard's.
- Assist customers in locating specific items and making recommendations based on their needs.
- Process transactions accurately and efficiently using the point-of-sale system.
- Handle customer returns and exchanges in a timely and professional manner.
- Maintain a neat and organized sales floor by restocking merchandise, folding clothes, and arranging displays.
- Proactively upsell and cross-sell products to increase sales and meet sales goals.
- Collaborate with team members to ensure a seamless shopping experience for customers.
- Stay up-to-date on current sales and promotions to effectively communicate them to customers.
- Respond to customer feedback and complaints in a respectful and timely manner.
- Attend training sessions to learn about new products and sales techniques.
- Maintain a positive and professional attitude at all times.
- Follow all company policies and procedures, including those related to loss prevention.
- Continuously strive to improve the customer experience and provide feedback to management.
Excellent Communication Skills: A Sales Support Associate Should Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers And Other Team Members.
Customer Service Experience: Previous Experience In A Customer Service Role Is Essential For A Sales Support Associate To Provide A Positive And Helpful Shopping Experience For Customers.
Knowledge Of Retail Operations: Familiarity With Retail Operations And Procedures Is Necessary To Assist In Merchandise Handling, Inventory Management, And Cash Handling.
Computer Proficiency: A Sales Support Associate Should Be Comfortable With Using Various Computer Programs And Systems To Process Transactions, Track Inventory, And Communicate With Team Members.
Organizational Skills: This Role Requires Exceptional Organizational Skills To Manage Multiple Tasks And Prioritize Responsibilities In A Fast-Paced Retail Environment.
Data Entry
Inventory Management
Communication
Time Management
Product knowledge
customer service
Merchandising
Order Processing
Sales Support
Teamwork
Problem-Solving
retail operations
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Sales Support Associate in Pensacola, FL, USA is $30,000 to $45,000 per year. This can vary depending on factors such as experience level, company size, and industry. Some employers may offer additional benefits or bonuses as part of the compensation package.
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Dillard's Inc. is an American luxury department store chain with approximately 285 stores in 29 states and headquartered in Little Rock, Arkansas. Currently, the largest number of stores are located in Florida with 42 and Texas with 57.
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