Customer Intelligence Manager

Welcome to Dillard's, where fashion and customer satisfaction meet. We are seeking a dynamic and driven individual to join our team as a Customer Intelligence Manager. As a leader in the retail industry, we understand the importance of gathering and analyzing customer data to drive strategic business decisions. That's where you come in. In this role, you will be responsible for leading our customer intelligence efforts, utilizing your analytical skills and business acumen to uncover valuable insights and drive growth. We are looking for someone who is passionate about understanding customer behavior and can turn data into actionable strategies. If you thrive in a fast-paced, collaborative environment and have a strong understanding of customer analytics, we want to hear from you!

1. Develop and lead customer intelligence strategies and initiatives to drive business growth.
2. Collect and analyze customer data from various sources, including sales, surveys, and market research.
3. Utilize advanced analytics techniques to identify patterns and trends in customer behavior.
4. Collaborate with cross-functional teams to develop and implement data-driven strategies and initiatives.
5. Monitor and track customer satisfaction levels and identify areas for improvement.
6. Create and maintain customer segmentation models to target specific customer segments.
7. Communicate insights and recommendations to senior management and other stakeholders.
8. Develop and maintain relationships with external data vendors and partners.
9. Stay updated on industry trends and best practices in customer intelligence and analytics.
10. Train and mentor team members on customer intelligence processes and techniques.
11. Ensure compliance with data privacy and security regulations.
12. Continuously evaluate and improve customer intelligence processes and systems.
13. Manage and allocate resources effectively to meet project deadlines and goals.
14. Represent the company at industry events and conferences related to customer intelligence.
15. Collaborate with other departments, such as marketing and merchandising, to align customer intelligence strategies with overall business goals.

According to JobzMall, the average salary range for a Customer Intelligence Manager in Little Rock, AR, USA is between $75,000 and $120,000 per year. This may vary depending on the specific company, industry, and the individual's experience and skills.

Dillard's Inc. is an American luxury department store chain with approximately 285 stores in 29 states and headquartered in Little Rock, Arkansas. Currently, the largest number of stores are located in Florida with 42 and Texas with 57.