Assistant Manager, Supplier Customer Experience

Welcome to Diageo, a global leader in premium alcoholic beverages. We are currently seeking a highly motivated and customer-focused individual to join our team as the Assistant Manager of Supplier Customer Experience. In this role, you will have the opportunity to work closely with our suppliers to ensure a seamless and positive experience for our valued customers. To excel in this position, we are looking for a candidate with a strong background in customer service, exceptional communication skills, and a passion for delivering top-notch service. If you are a team player with a keen attention to detail and a drive for excellence, we encourage you to apply for this exciting opportunity.

1. Develop and maintain strong relationships with suppliers to ensure a positive customer experience.
2. Collaborate with cross-functional teams to identify opportunities for improving the supplier customer experience.
3. Monitor and analyze customer feedback to identify areas for improvement and implement necessary changes.
4. Serve as the main point of contact for suppliers, addressing any questions or concerns in a timely and professional manner.
5. Develop and implement customer service policies and procedures to ensure consistency and quality standards.
6. Train and mentor team members on customer service best practices and company guidelines.
7. Ensure all supplier interactions are handled efficiently and effectively, meeting or exceeding customer expectations.
8. Proactively identify issues and escalate to appropriate teams for resolution.
9. Monitor supplier performance and provide feedback to improve service delivery.
10. Collaborate with sales and marketing teams to develop strategies for enhancing the supplier customer experience.
11. Monitor industry trends and competitors' customer service practices to stay ahead of the curve.
12. Conduct regular audits to ensure compliance with supplier customer experience standards.
13. Prepare and present reports on supplier performance and customer satisfaction to senior management.
14. Continuously seek opportunities to improve processes and procedures to enhance the supplier customer experience.
15. Represent the company at industry events and conferences to promote the supplier customer experience.

According to JobzMall, the average salary range for a Assistant Manager, Supplier Customer Experience in Bengaluru, Karnataka, India is between ₹500,000 - ₹1,000,000 per year. This may vary depending on the specific company, industry, and level of experience. Some companies may offer higher salaries depending on the skills and qualifications of the candidate. Additionally, bonuses and benefits may also be included in the overall compensation package.

Diageo plc is a British multinational alcoholic beverages company, with its headquarters in London, England and offices on six continents. It was the world's largest distiller until being overtaken by China's Kweichow Moutai on 9 April 2017. Diageo Plc produces and distributes beverage alcohol with spirits, beer and wine brands. Its spirits, beer and wine brands include Johnnie Walker, Crown Royal, JeB, Buchanan's, Windsor and Bushmills whiskies, Smirnoff, Ciroc and Ketel One vodkas, Captain Morgan, Baileys, Don Julio, Tanqueray and Guinness. The company owns manufacturing production facilities across the globe, including maltings, distilleries, breweries, packaging plants, maturation warehouses, cooperages, vineyards, wineries and distribution warehouses.