Manager Customer Account Support
Manages and supports internal teams supporting the organization in improving quality standards between internal and external stakeholders. Monitors service levels to ensure we are providing a positive customer experience to meet or exceed corporate goal. Directs and performs evaluation of internal processes, communications, and resolution of customer related issues. Manages and supports internal teams supporting the organization in improving quality standards between internal and external stakeholders. Monitors service levels to ensure we are providing a positive customer experience to meet or exceed corporate goal. Directs and performs evaluation of internal processes, communications, and resolution of customer related issues. Build and lead a world class Customer Service organization. Manage functional areas including but not limited to: customer service, insurance verification, and administration analytics. Responsible forecasting call volumes, work schedules and performance of call queue.
5+ years of experience in a medical device environment with Customer Service and insurance benefit
3+ years lead/supervisor experience
Must be flexible and willing to learn and change in a dynamic environment
Ability to maintain a pleasant demeanor while working in a high stress environment
Proven leadership skills in a fast-paced, dynamic corporate environment.
Customer Relationship Management
Conflict Mangement
Time Management Skills
Data analysis and presentation skills
Administration analytics
Process Improvement
Driven and self-motivated
Prioritizing skills
Attention to detail
Communication Skills
Flexibility/Adaptability
Multi-tasking
According to JobzMall, the average salary range for a Manager Customer Account Support in 6340 Sequence Dr, San Diego, CA 92121, USA is $55,000 to $60,000. This range may vary depending on the qualifications and experience of the applicant.
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Founded in 1999, Dexcom, Inc. is transforming diabetes care and management by providing superior continuous glucose monitoring (CGM) technology to help patients and healthcare professionals better manage diabetes.
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