Manager, Technical Call Center

Operational duties for people development and management of a fully remote call center staff for level 1 and level 2. Ensures appropriate reporting of technical call center metrics, trend analysis, and financial impact. Identifies, coordinates, and oversees call center activities ensuring there is appropriate functional involvement, planning, and communication with internal and external departments and support vendors. Responsible for all communications regarding P1 issues and multi user/unit issues. Build continuous operating improvements and quality performance to improve Call Center metrics, including quality, productivity, and costs. Identify, analyze and resolve a wide range of technical, process, and operational issues providing quick and decisive solutions. Maintain current w. orking knowledge of the latest industry solutions and technologies to provide educated recommendations and ensure solid design principles are followed

According to JobzMall, the average salary range for a Manager, Technical Call Center in 3750 Wilshire Blvd, Los Angeles, CA 90010, USA is between $44,318 and $63,904 per year. This range may vary depending on factors such as education, experience, and qualifications.

Denny's is an American table service diner-style restaurant chain. It operates over 1,700 restaurants in the United States, Canada, Costa Rica, El Salvador, Mexico, The Dominican Republic, Guatemala, Japan, Honduras, New Zealand, Qatar, Philippines, United Arab Emirates, Curaçao, and the United Kingdom.