Denny's

IT Desktop Support

Denny's
3750 Wilshire Blvd, Los Angeles, CA 90010, USA
Full-TimeDepends on ExperienceEntry LevelAssociate
Job Description

Recognizes and recommends operation improvements as well as manages and resolves escalations of customer issues. Defines process improvement opportunities and contributes with Service Portal service catalog configuration requirements. Stages, configures, tests, and deploys new hire equipment. Researches, diagnoses, troubleshoots, and identifies solutions to resolve customer issues related to hardware, application use, design, and configuration. Works c losely with desktop lead with step-by-step documentation of processes, research, and new initiative training materials. Provides relevant and accurate feedback to co-workers/peers regarding technical problems related to corporate hardware and software. Responsible for recovering assets of separated employees.

Where is this job?
This job is located at 3750 Wilshire Blvd, Los Angeles, CA 90010, USA
Job Qualifications

  • 2-3 years of recent experience in a technical support positions (Call Center experience preferred).

  • Strong understanding of desktop OS support (Windows 10 & macOS), Office 365 Business applications

  • Must have the ability to work well under pressure, stressful situations and to meet and exceed deadlines and expectations.

Required Skills

  • Troubleshooting skills

  • Record Keeping Skills

  • Time Management Skills

  • Analytical skills (data driven)

Soft Skills

  • Prioritizing skills

  • Attention to detail

  • Self-Driven

  • Problem-solving and resourcefulness

  • Flexibility/Adaptability

  • Verbal and Written Communication

  • Multi tasker

Compensation

According to JobzMall, the average salary range for a IT Desktop Support in 3750 Wilshire Blvd, Los Angeles, CA 90010, USA is between $64,000 and $96,000 per year. The exact salary for any given position will depend on the job requirements, the employer's budget, and the individual's experience and qualifications.

Additional Information
Denny's is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedAugust 30th, 2022
Apply BeforeAugust 19th, 2025
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About Denny's

Denny's is an American table service diner-style restaurant chain. It operates over 1,700 restaurants in the United States, Canada, Costa Rica, El Salvador, Mexico, The Dominican Republic, Guatemala, Japan, Honduras, New Zealand, Qatar, Philippines, United Arab Emirates, Curaçao, and the United Kingdom.

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