Delta Air Lines

User Experience Researcher

Delta Air Lines

1030 Delta Blvd, Atlanta, GA 30354, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Collaborate with product owners and design agency to define and prioritize user experience research objectives. Design, conduct, analyze, and present different types of user research studies. Run multiple concurrent user research related projects, managing competing priorities. Ensure effective communication of quantitative and qualitative research findings, including synthesizing them into concise actionable recommendations and telling the user’s story. Track and communicate insights and metrics to project teams and senior leadership. Create and maintain relationships with vendors and other external business contacts. Train and mentor new members of the team, including those with no prior user research experience. Follow how the industry is transforming, staying up to date on UX research best practices. Always looking for ways to improve the research and the deliverables. Be the voice of our users providing recommendations to ensure we are creating data-driven user-centered digital experiences.

Where is this job?
This job is located at 1030 Delta Blvd, Atlanta, GA 30354, USA
Job Qualifications
  • Practical knowledge of UX research methods and practices, including an understanding and appreciation for both qualitative and quantitative methods

  • Familiarity with prototyping tools (e.x. iRise, Axure, Invision) preferred

  • Experience with UserZoom, Tobii eye trackers a plus

Required Skills
  • statistical analysis

  • Azure

  • A/B testing

  • Time Management Skills

  • Qualitative and quantitative methodologies

  • heuristic evaluations

  • Benchmark analyses

Soft Skills
  • Verbal communication

  • written communication

  • Self-Motivated

  • Problem-Solving

  • Detail oriented and highly organized

  • Multi tasker

  • Flexible Approach

Compensation

According to JobzMall, the average salary range for a User Experience Researcher in 1030 Delta Blvd, Atlanta, GA 30354, USA is between $66,076 and $99,614 per year. This range is based on the salary data collected from various employers in the region. The range reflects the differences in job roles and experience levels.

Additional Information
Delta Air Lines is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 23rd, 2021
Apply BeforeMay 10th, 2026
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About Delta Air Lines

Delta Air Lines serves nearly 180 million customers each year. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 330 destinations in 61 countries on six continents. Headquartered in Atlanta, Delta employs nearly 80,000 employees worldwide and operates a mainline fleet of more than 800 aircraft.

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