Delta Air Lines

Ticket/Gate Agent (Customer Service Agent) - BOS

Delta Air Lines
Boston, MA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to Delta Air Lines! We are currently seeking a friendly and customer-oriented individual to join our team as a Ticket/Gate Agent (Customer Service Agent) at Boston Logan International Airport (BOS). As a Ticket/Gate Agent, you will be responsible for assisting our passengers with their travel needs, providing exceptional service and ensuring a smooth and efficient check-in process. If you have a passion for customer service and a strong attention to detail, we would love to have you on board. Join us at Delta Air Lines and help us create unforgettable travel experiences for our passengers.

  1. Greet and welcome passengers with a friendly and professional demeanor.
  2. Provide exceptional customer service by addressing and resolving any inquiries or concerns from passengers.
  3. Assist passengers with their travel needs, including ticket purchases, changes, and upgrades.
  4. Ensure a smooth and efficient check-in process by accurately verifying passengers' travel documents and issuing boarding passes.
  5. Maintain a thorough understanding of Delta Air Lines' policies and procedures to effectively assist passengers.
  6. Collaborate with other team members to ensure a seamless travel experience for passengers.
  7. Handle cash and credit card transactions accurately and efficiently.
  8. Maintain a clean and organized work area, adhering to safety and security guidelines.
  9. Stay updated on flight schedules, delays, and cancellations to assist passengers with rebooking and routing.
  10. Demonstrate a strong attention to detail to minimize errors and ensure accurate documentation.
  11. Act as a brand ambassador for Delta Air Lines, promoting a positive image and delivering excellent service to passengers.
  12. Continuously strive to improve the customer experience by seeking feedback and making necessary adjustments.
  13. Adhere to all company policies, procedures, and regulations.
  14. Attend training sessions and meetings to stay updated on industry changes and customer service best practices.
  15. Assist in any other duties assigned by the supervisor to ensure the smooth operation of the airport.
Where is this job?
This job is located at Boston, MA, USA
Job Qualifications

  • Excellent Communication Skills: A Ticket/Gate Agent At Delta Air Lines Must Possess Excellent Verbal And Written Communication Skills To Effectively Interact With Customers, Colleagues, And Other Airline Personnel.

  • Customer Service Experience: A Minimum Of 1-2 Years Of Customer Service Experience Is Required For This Position. This Could Include Previous Experience In A Customer-Facing Role, Such As Retail Or Hospitality.

  • Proficiency In Computer Systems: As A Ticket/Gate Agent, You Will Be Responsible For Using Various Computer Systems To Book, Change, And Manage Flight Reservations. Therefore, Proficiency In Computer Systems And The Ability To Quickly Learn New Software Is Essential For This Role.

  • Attention To Detail: Working In A Fast-Paced Environment, A Ticket/Gate Agent Must Be Able To Multitask And Pay Close Attention To Detail To Ensure Accurate And Efficient Processing Of Customer Requests And Transactions.

  • Ability To Work In A Team: A Ticket/Gate Agent Must Be A Team Player And Able To Work Collaboratively With Colleagues To Provide Exceptional Customer Service. This Includes Working Well Under Pressure, Handling Difficult Situations With Professionalism, And Being Flexible In A Constantly Changing Work Environment.

Required Skills

  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • Problem Solving

  • Organizational Skills

  • Conflict Resolution

  • customer service

  • Teamwork

  • Computer skills

  • Adaptability

Soft Skills

  • Communication

  • Leadership

  • Time management

  • creativity

  • Organization

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Ticket/Gate Agent (Customer Service Agent) - BOS in Boston, MA, USA is $34,000 to $45,000 per year. However, this can vary depending on the specific company, experience level, and additional skills or certifications. Some companies may also offer bonuses or commission on top of the base salary.

Additional Information
Delta Air Lines is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 11th, 2026
Apply BeforeJuly 11th, 2026
This job posting is from a verified source. 
See an issue with this job? Report it to us

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

Upload
About Delta Air Lines

Delta Air Lines serves nearly 180 million customers each year. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 330 destinations in 61 countries on six continents. Headquartered in Atlanta, Delta employs nearly 80,000 employees worldwide and operates a mainline fleet of more than 800 aircraft.

Frequently asked questions
More Jobs From Delta Air Lines

View All Delta Air Lines jobs

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started