Delta Air Lines

Ticket/Gate Agent

Delta Air Lines
New Orleans, LA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to Delta Air Lines! We are currently seeking a highly motivated and customer-oriented individual to join our team as a Ticket/Gate Agent. As a Ticket/Gate Agent, you will play a vital role in providing exceptional customer service to our passengers from the moment they arrive at the airport until they depart for their destination. The ideal candidate will have a passion for the travel industry, excellent communication skills, and a strong attention to detail. If you are looking for an exciting and rewarding career with one of the most reputable airlines in the world, we encourage you to apply for our Ticket/Gate Agent position at Delta Air Lines.

  1. Greet and welcome passengers with a friendly and professional demeanor.
  2. Provide efficient and accurate ticketing services, including issuing boarding passes, checking luggage, and collecting payment.
  3. Assist passengers with flight reservations, changes, and cancellations.
  4. Answer questions and provide information about flight schedules, fares, and other airport services.
  5. Handle any customer complaints or issues in a calm and professional manner, striving to find a satisfactory resolution.
  6. Ensure all passengers are in compliance with TSA regulations and Delta Air Lines policies.
  7. Monitor flight schedules and assist with maintaining an on-time departure.
  8. Collaborate with other airport personnel to ensure smooth operations and customer satisfaction.
  9. Maintain a clean and organized work area.
  10. Continuously strive to provide exceptional customer service and exceed passenger expectations.
  11. Stay updated on Delta Air Lines policies and procedures, as well as industry trends and changes.
  12. Attend training sessions and meetings as required.
  13. Adhere to all safety and security guidelines set by Delta Air Lines and the airport.
  14. Handle cash and credit card transactions accurately and securely.
  15. Assist with special needs passengers, including those with disabilities or unaccompanied minors.
  16. Remain calm and professional in high-stress situations, such as flight delays or cancellations.
  17. Work efficiently and multitask in a fast-paced environment.
  18. Maintain a positive and approachable attitude towards passengers and colleagues.
  19. Strive to meet and exceed performance goals set by Delta Air Lines.
  20. Any other duties or responsibilities as assigned by management.
Where is this job?
This job is located at New Orleans, LA, USA
Job Qualifications

  • Excellent Customer Service Skills: A Ticket/Gate Agent At Delta Air Lines Must Have Exceptional Communication And Interpersonal Skills To Provide Top-Notch Customer Service To Passengers. This Includes Being Able To Handle Difficult Situations With Patience And Professionalism.

  • Knowledge Of Airline Policies And Procedures: The Job Of A Ticket/Gate Agent Requires A Thorough Understanding Of Delta Air Lines' Policies And Procedures. This Includes Knowledge Of Ticketing, Check-In, And Boarding Processes, As Well As Baggage Handling Policies.

  • Attention To Detail: As A Ticket/Gate Agent, It Is Crucial To Pay Close Attention To Detail To Ensure Accurate And Efficient Handling Of Passenger Reservations And Ticketing. This Includes Verifying Travel Documents, Collecting Fees, And Inputting Information Into Computer Systems.

  • Ability To Work In A Fast-Paced Environment: Working At An Airport Can Be Hectic, Especially During Peak Travel Times. A Ticket/Gate Agent Must Be Able To Thrive In A Fast-Paced Environment, Multitasking And Adapting To Changing Situations While Maintaining A High Level Of Customer Service.

  • Teamwork And Collaboration: Delta Air Lines Values Teamwork And Collaboration, And A Ticket/Gate Agent Must Be Able To Work Effectively With Other Team Members To Ensure Smooth Operations And A Positive Customer Experience. This Includes Assisting Colleagues, Sharing Information, And Communicating Effectively With All Departments.

Required Skills

  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • Conflict Resolution

  • customer service

  • Cash Handling

  • Computer proficiency

  • Teamwork

  • Organization

  • Problem-Solving

  • Adaptability

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Ticket/Gate Agent in New Orleans, LA, USA is $22,000-$35,000 per year. This can vary depending on the specific company, experience level, and any additional benefits or bonuses offered.

Additional Information
Delta Air Lines is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 3rd, 2026
Apply BeforeMay 10th, 2026
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About Delta Air Lines

Delta Air Lines serves nearly 180 million customers each year. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 330 destinations in 61 countries on six continents. Headquartered in Atlanta, Delta employs nearly 80,000 employees worldwide and operates a mainline fleet of more than 800 aircraft.

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