Delta Air Lines

Ticket/Gate Agent

Delta Air Lines
Raleigh, NC, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to Delta Air Lines, a leading global airline that is committed to providing exceptional service and creating unforgettable travel experiences for our passengers. As a Ticket/Gate Agent, you will play a crucial role in ensuring smooth and efficient operations at the airport. We are looking for individuals who are passionate about customer service, thrive in a dynamic and fast-paced environment, and are dedicated to delivering the highest level of professionalism. If you have a strong attention to detail, excellent communication skills, and a positive attitude, we invite you to join our team and be a part of the Delta family.

  1. Greet and welcome passengers to the airport with a friendly and professional demeanor.
  2. Assist passengers with their ticketing and check-in process, ensuring accuracy and efficiency.
  3. Answer any questions or concerns that passengers may have regarding their travel plans.
  4. Handle and resolve any customer complaints or issues in a timely and professional manner.
  5. Monitor and manage flight schedules and make necessary changes or updates as needed.
  6. Coordinate with other departments and teams to ensure smooth and on-time departures.
  7. Ensure compliance with all safety and security regulations at all times.
  8. Handle cash and credit card transactions accurately and responsibly.
  9. Maintain a clean and organized work environment at all times.
  10. Continuously strive to provide exceptional customer service and exceed passengers' expectations.
  11. Stay updated on all company policies, procedures, and products to accurately assist passengers.
  12. Handle any special requests or accommodations for passengers, such as wheelchair assistance or special meals.
  13. Assist with boarding and gate operations, including checking boarding passes and verifying passenger information.
  14. Collaborate with team members to ensure all tasks and responsibilities are completed efficiently.
  15. Attend and participate in training sessions and meetings to continuously improve skills and knowledge.
Where is this job?
This job is located at Raleigh, NC, USA
Job Qualifications

  • Excellent Communication Skills: A Ticket/Gate Agent Must Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers, Colleagues, And Other Departments Within The Airline.

  • Customer Service Experience: Delta Air Lines Values Providing Exceptional Customer Service, And Therefore, A Ticket/Gate Agent Should Have Prior Experience In A Customer-Facing Role To Handle Various Customer Inquiries And Complaints.

  • Attention To Detail: As A Ticket/Gate Agent, Attention To Detail Is Crucial To Ensure Accuracy In Ticketing And Boarding Processes. A Candidate Should Possess Excellent Organizational Skills And Be Able To Multitask In A Fast-Paced Environment.

  • Computer Literacy: A Ticket/Gate Agent Should Be Proficient In Using Computer Software And Systems To Process Tickets, Check-In Passengers, And Handle Other Administrative Tasks. Knowledge Of Airline Reservation Systems Such As Sabre Or Amadeus Is A Plus.

  • Team Player: Delta Air Lines Values Teamwork And Expects Ticket/Gate Agents To Work Collaboratively With Other Team Members To Ensure Smooth Operations And Customer Satisfaction. A Candidate Should Demonstrate Strong Interpersonal Skills And The Ability To Work Well In A Team Environment.

Required Skills

  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • Conflict Resolution

  • customer service

  • Cash Handling

  • Computer proficiency

  • Teamwork

  • Problem-Solving

  • Knowledge Of Airline Policies

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Ticket/Gate Agent in Raleigh, NC, USA is approximately $34,000 - $38,000 per year. This can vary depending on factors such as experience, company, and specific job duties.

Additional Information
Delta Air Lines is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 3rd, 2026
Apply BeforeMay 10th, 2026
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About Delta Air Lines

Delta Air Lines serves nearly 180 million customers each year. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 330 destinations in 61 countries on six continents. Headquartered in Atlanta, Delta employs nearly 80,000 employees worldwide and operates a mainline fleet of more than 800 aircraft.

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