Specialist, Customer Insights and Advisory

As a Specialist of Customer Insights and Advisory at Delta Air Lines, you will play a crucial role in shaping the future of our company by providing valuable insights and recommendations to enhance the customer experience. We are looking for a dynamic, analytical, and customer-focused individual who is passionate about understanding consumer behaviors and trends in the aviation industry. With your expertise and strategic thinking, you will help Delta Air Lines maintain its position as a leader in the industry. If you are driven by data and have a keen eye for identifying opportunities for improvement, then we want you to join our team!

1. Conduct thorough and ongoing research on consumer behaviors and trends in the aviation industry to gather valuable insights and data.
2. Analyze and interpret data to identify patterns, trends, and opportunities for improving the customer experience at Delta Air Lines.
3. Create comprehensive reports and presentations to communicate findings and recommendations to various stakeholders, including leadership teams and cross-functional departments.
4. Collaborate with cross-functional teams to develop strategies and initiatives based on customer insights that align with the company's goals and objectives.
5. Utilize various research methods and tools to gather customer feedback and insights, such as surveys, focus groups, and market analysis.
6. Stay up-to-date with industry trends and advancements to provide proactive recommendations for improving the customer experience.
7. Act as a subject matter expert on customer insights and trends, providing guidance and support to other departments and teams within the company.
8. Develop and maintain relationships with external partners and vendors to leverage additional resources and data for customer insights and advisory.
9. Identify and prioritize key areas for improvement, such as customer satisfaction, loyalty, and retention, and provide actionable recommendations to drive positive results.
10. Continuously monitor and track the success of implemented strategies and initiatives, making adjustments as needed to drive continuous improvement.
11. Serve as a brand ambassador for Delta Air Lines, promoting a customer-centric mindset and advocating for the importance of customer insights within the organization.
12. Adhere to all company policies and procedures, including maintaining confidentiality of sensitive information and data.

According to JobzMall, the average salary range for a Specialist, Customer Insights and Advisory in Atlanta, GA, USA is $55,000 - $90,000 per year. This can vary depending on the specific company, industry, and level of experience. Additionally, factors such as education level, certification, and additional skills can also impact salary range.

Delta Air Lines serves nearly 180 million customers each year. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 330 destinations in 61 countries on six continents. Headquartered in Atlanta, Delta employs nearly 80,000 employees worldwide and operates a mainline fleet of more than 800 aircraft.