Red Coat, Customer Service Agent

Welcome to Delta Air Lines, one of the world's leading airlines known for exceptional service and unrivaled customer satisfaction. We are currently seeking a highly motivated individual to join our team as a Red Coat, Customer Service Agent. This role is essential to ensuring our customers have a seamless travel experience and feel valued from the moment they step foot into our airport. We are looking for a friendly and professional individual who is dedicated to providing top-notch customer service and is passionate about the airline industry. If you are a team player with excellent communication skills and the ability to handle challenging situations with ease, then we want you on our team!

Responsibilities:

1. Greet customers with a warm and welcoming attitude, and provide them with information about Delta Air Lines and their travel options.
2. Assist customers with checking in, printing boarding passes, and checking luggage.
3. Proactively identify and resolve any customer concerns or complaints, ensuring a positive and satisfactory resolution.
4. Serve as a knowledgeable resource for customers, providing them with information about Delta Air Lines policies, procedures, and services.
5. Coordinate with other team members to ensure efficient and effective service delivery, and maintain a positive working relationship with all team members.
6. Monitor flight schedules and provide timely updates to customers regarding any delays or changes.
7. Assist customers with navigating the airport, including directing them to their gates and other amenities.
8. Handle cash and credit card transactions accurately and efficiently.
9. Maintain a clean and organized work area, in compliance with safety and security regulations.
10. Continuously strive to improve customer service by seeking feedback and implementing suggestions.
11. Stay updated on industry trends and best practices to provide exceptional service to customers.
12. Adhere to all Delta Air Lines policies and procedures, as well as local and federal regulations.
13. Uphold the company's values of integrity, teamwork, and excellence in all interactions with customers and colleagues.
14. Complete any other duties or tasks as assigned by the supervisor or management.

According to JobzMall, the average salary range for a Red Coat, Customer Service Agent in Amsterdam, Netherlands is between €24,000 and €35,000 per year. This range can vary depending on factors such as experience, education, and job location.

Delta Air Lines serves nearly 180 million customers each year. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 330 destinations in 61 countries on six continents. Headquartered in Atlanta, Delta employs nearly 80,000 employees worldwide and operates a mainline fleet of more than 800 aircraft.