Ramp Agent (Customer Service Agent) - JFK

Are you ready for an exciting career in the aviation industry? Do you have a passion for providing exceptional customer service? Look no further! Delta Air Lines is seeking a highly motivated Ramp Agent (Customer Service Agent) to join our team at JFK Airport. As a Ramp Agent, you will be responsible for ensuring the safe and efficient handling of our passengers' baggage and cargo while providing top-notch customer service. If you have excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment, we want to hear from you! Join us and be a part of the Delta family, where we strive to make every flight a memorable experience for our customers.

1. Handle baggage and cargo: Responsible for safely and efficiently handling passengers' baggage and cargo, including loading and unloading from aircraft, ensuring proper weight distribution, and following safety protocols.
2. Provide exceptional customer service: Greet and assist customers, answer questions, and resolve any issues or concerns they may have. Ensure all customers have a positive experience and feel valued.
3. Maintain a safe work environment: Adhere to safety guidelines and procedures at all times, including proper handling of equipment and following safety protocols to prevent accidents or injuries.
4. Communicate effectively: Utilize excellent communication skills to interact with customers, team members, and other airport personnel. Provide timely and accurate information to customers, and report any issues or concerns to the appropriate parties.
5. Attention to detail: Ensure accuracy in handling baggage and cargo, including verifying tags and labels, and ensuring proper routing and loading. Pay close attention to detail to prevent errors and ensure customer satisfaction.
6. Work in a fast-paced environment: Adapt to a dynamic and fast-paced work environment, including working outdoors in various weather conditions and meeting tight deadlines.
7. Collaborate with team members: Work collaboratively with other ramp agents and airport personnel to ensure the smooth operation of flights and provide a positive customer experience.
8. Uphold company standards: Represent Delta Air Lines in a professional manner and adhere to company policies and procedures at all times.
9. Stay updated on industry regulations: Stay informed about changes in industry regulations, security protocols, and company policies to ensure compliance and safety.
10. Strive for customer satisfaction: Continuously strive to make every flight a memorable experience for customers by providing efficient and friendly service.

According to JobzMall, the average salary range for a Ramp Agent (Customer Service Agent) - JFK in New York, NY, USA is $34,000 to $42,000 per year. However, this can vary depending on the specific company, level of experience, and other factors.

Delta Air Lines serves nearly 180 million customers each year. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 330 destinations in 61 countries on six continents. Headquartered in Atlanta, Delta employs nearly 80,000 employees worldwide and operates a mainline fleet of more than 800 aircraft.