Delta Air Lines

Ramp Agent (Customer Service Agent) - AUS

Delta Air Lines
Austin, TX, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to Delta Air Lines! We are currently seeking a highly motivated and customer-oriented Ramp Agent (Customer Service Agent) to join our team at the Austin-Bergstrom International Airport (AUS). In this role, you will have the opportunity to provide exceptional customer service and ensure the safe and efficient handling of our passengers' baggage and cargo. We are looking for individuals who thrive in a fast-paced environment and have a passion for delivering an exceptional customer experience. If you are dedicated, energetic, and enjoy working in a dynamic team environment, then we would love to have you join our Delta family.

  1. Greet and welcome customers in a friendly and professional manner.
  2. Handle and process incoming and outgoing baggage and cargo with care and efficiency.
  3. Ensure compliance with all safety and security procedures for the handling of baggage and cargo.
  4. Assist customers with their baggage and cargo needs, including answering questions and addressing any concerns.
  5. Maintain a clean and organized work area, including the baggage and cargo handling equipment.
  6. Communicate effectively and professionally with customers and team members.
  7. Follow all company policies and procedures to ensure a seamless customer experience.
  8. Prioritize tasks and work efficiently in a fast-paced, dynamic environment.
  9. Provide excellent customer service, including actively resolving any customer issues or complaints.
  10. Collaborate with other team members to meet daily goals and ensure a smooth operation.
  11. Continuously learn and stay up-to-date on company procedures and policies.
  12. Follow all federal, state, and local regulations related to baggage and cargo handling.
  13. Demonstrate a positive attitude and represent the company in a professional manner at all times.
  14. Proactively identify and report any safety hazards or concerns.
  15. Attend and actively participate in training and meetings as required.
  16. Assist with other duties as assigned by the supervisor or manager.
Where is this job?
This job is located at Austin, TX, USA
Job Qualifications

  • Excellent Communication Skills: The Ability To Effectively Communicate With Customers, Colleagues, And Supervisors Is Crucial For A Ramp Agent At Delta Air Lines. This Includes Both Written And Verbal Communication Skills.

  • Customer Service Experience: Prior Experience In A Customer Service Role, Preferably In The Aviation Industry, Is Highly Desirable For This Position. A Ramp Agent Must Be Able To Handle Customer Inquiries, Complaints, And Requests In A Professional And Timely Manner.

  • Physical Fitness: This Job Requires A High Level Of Physical Fitness As It Involves Lifting, Loading, And Unloading Heavy Baggage And Cargo Onto And Off Of Aircraft. Applicants Must Be Able To Meet The Physical Demands Of The Job, Which May Include Standing For Long Periods And Working In Various Weather Conditions.

  • Teamwork: Working As A Ramp Agent Requires Strong Teamwork Skills As The Job Involves Collaborating With Other Agents, Ground Crew, And Pilots To Ensure The Safe And Efficient Operation Of Flights. The Ability To Work Well In A Team Environment Is Essential For This Role.

  • Attention To Detail: Ramp Agents Are Responsible For Ensuring The Accurate And Timely Delivery Of Baggage And Cargo To The Correct Aircraft. A High Level Of Attention To Detail Is Necessary To Ensure That All Baggage And Cargo Is Properly Accounted For And Loaded Onto The Correct Flight. Applicants Must Be Detail-Oriented And Able To Work With Precision Under Pressure.

Required Skills

  • Communication

  • Time Management

  • Attention to detail

  • Problem Solving

  • customer service

  • Teamwork

  • Adaptability

  • Safety Protocols

  • Baggage Handling

  • Organ

  • physical stamina

  • Aircraft Loading

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

  • Decision-making

Compensation

According to JobzMall, the average salary range for a Ramp Agent (Customer Service Agent) - AUS in Austin, TX, USA is $22,000 - $33,000 per year. However, this can vary depending on factors such as experience, education, and the specific company hiring for the position.

Additional Information
Delta Air Lines is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedSeptember 4th, 2025
Apply BeforeJanuary 4th, 2026
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About Delta Air Lines

Delta Air Lines serves nearly 180 million customers each year. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 330 destinations in 61 countries on six continents. Headquartered in Atlanta, Delta employs nearly 80,000 employees worldwide and operates a mainline fleet of more than 800 aircraft.

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