Product Owner, ACS Tools and Tech
Welcome to the exciting world of Delta Air Lines, where innovation and excellence are at the forefront of everything we do. We are currently seeking a highly motivated and experienced Product Owner for our ACS Tools and Tech team. In this role, you will have the opportunity to shape and drive the development of cutting-edge tools and technologies that support our Airport Customer Service operations. As a key member of our team, you will be responsible for setting the vision, strategy, and roadmap for our ACS tools and ensuring their successful implementation. If you are a strategic thinker with a passion for technology and a strong background in product management, we encourage you to apply for this dynamic opportunity. Join us at Delta Air Lines and be a part of our journey to deliver the best customer experience in the airline industry.
- Develop and maintain the vision, strategy, and roadmap for the ACS tools and technologies used by our Airport Customer Service operations.
- Collaborate with cross-functional teams to define and prioritize product features and requirements.
- Conduct market research and analyze customer needs to identify new opportunities for product enhancements.
- Work closely with stakeholders to understand business needs and translate them into clear product requirements.
- Ensure timely and successful delivery of high-quality products by managing the product development lifecycle.
- Define and track key performance indicators (KPIs) to measure the success and impact of the ACS tools.
- Stay up-to-date with industry trends and advancements in technology to drive innovation within the team.
- Conduct user testing and gather feedback to continuously improve the user experience of the ACS tools.
- Manage relationships with external vendors and partners to leverage their expertise and resources for product development.
- Communicate product updates and progress to stakeholders, including senior leadership, in a clear and concise manner.
- Collaborate with the project management team to ensure timely and efficient delivery of projects.
- Develop and maintain strong relationships with internal teams, such as IT, Operations, and Customer Experience, to ensure alignment and support for product initiatives.
- Act as a subject matter expert and go-to person for all things related to the ACS tools and technologies.
- Identify and resolve any issues or roadblocks that may hinder the successful delivery of the product.
- Uphold the company's values and culture, promoting a positive work environment and teamwork.
Experience In Agile Methodologies: The Product Owner For Acs Tools And Tech At Delta Air Lines Should Have A Strong Understanding And Experience In Agile Practices, Such As Scrum Or Kanban. They Should Be Able To Effectively Manage Product Backlogs, Prioritize Tasks, And Collaborate With Cross-Functional Teams.
Knowledge Of Airline Industry: A Deep Understanding Of The Airline Industry Is Essential For The Product Owner Role At Delta Air Lines. This Includes Knowledge Of Industry Trends, Competitive Landscape, And Customer Needs. This Will Enable The Product Owner To Make Informed Decisions And Develop Products That Meet The Needs Of The Airline's Customers.
Technical Aptitude: As The Product Owner For Acs Tools And Tech, It Is Important To Have A Strong Technical Aptitude And Understanding Of Software Development Processes. This Will Enable Them To Effectively Communicate With The Development Team, Understand Technical Limitations, And Make Informed Decisions About Product Features And Functionality.
Communication And Collaboration Skills: The Product Owner Will Be Responsible For Communicating With Various Stakeholders, Including Business Leaders, Development Teams, And Customers. Therefore, Strong Communication And Collaboration Skills Are Crucial To The Success Of This Role. The Product Owner Should Be Able To Effectively Communicate Product Vision, Gather Feedback, And Work Collaboratively With All Stakeholders To Deliver High-Quality Products.
Analytical And Strategic Thinking: The Product Owner Should Possess Strong Analytical And Strategic Thinking Skills. This Includes The Ability To Analyze Data, Identify Trends, And Make Data-Driven Decisions. They Should Also Be Able To Think Strategically About Product Roadmap And Prioritize Features That Align With Business Goals And Customer Needs.
Data Analysis
Product Management
Agile methodologies
User Stories
Release management
Stakeholder management
Product vision
Customer Experience
Requirement Gathering
Cross-Functional Collaboration
Roadmap Planning
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Product Owner, ACS Tools and Tech in Atlanta, GA, USA is $90,000-$120,000 per year. This can vary based on the specific company, experience level, and other factors.
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Delta Air Lines serves nearly 180 million customers each year. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 330 destinations in 61 countries on six continents. Headquartered in Atlanta, Delta employs nearly 80,000 employees worldwide and operates a mainline fleet of more than 800 aircraft.
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