Product Manager, Customer Data

Are you a data-driven leader who is passionate about crafting exceptional customer experiences? Do you thrive in a fast-paced and dynamic environment? Delta Air Lines is seeking a highly motivated and experienced Product Manager to join our team and drive the strategy for our customer data platform. As our Product Manager, you will have the unique opportunity to shape the way we collect, analyze, and utilize customer data to enhance the overall travel experience for millions of passengers. If you have a strong background in product management, a deep understanding of data analytics, and a customer-centric mindset, we want to hear from you! Join us in our mission to connect the world through unforgettable travel experiences.

1. Develop and execute a strategic roadmap for our customer data platform, in alignment with Delta Air Lines' overall business objectives.
2. Collaborate with cross-functional teams, including data analysts, engineers, and marketing teams, to identify and prioritize data-driven initiatives that will enhance the customer experience.
3. Conduct extensive research and analysis to identify customer needs, market trends, and competitive landscape, to inform product roadmap and decisions.
4. Lead the ideation, development, and launch of new data-driven products and features, ensuring they meet customer needs and drive business growth.
5. Define and track key performance indicators (KPIs) to measure the success and impact of product initiatives.
6. Manage the product lifecycle, from concept to launch to retirement, ensuring continuous improvement and innovation.
7. Act as a subject matter expert on customer data, providing insights and recommendations to stakeholders at all levels of the organization.
8. Stay up-to-date with industry trends and advancements in data analytics, and proactively identify opportunities for Delta Air Lines to leverage new technologies and approaches.
9. Communicate product updates, progress, and results to stakeholders and senior leadership, providing clear and concise updates and recommendations.
10. Champion a customer-centric approach in all product decisions and collaborate with teams to ensure a seamless and exceptional customer experience.
11. Manage and prioritize product backlogs, ensuring efficient and effective use of resources and timely delivery of product initiatives.
12. Provide leadership and mentorship to junior product team members, fostering a culture of continuous learning and growth.

According to JobzMall, the average salary range for a Product Manager, Customer Data in Atlanta, GA, USA is $80,000 to $120,000 per year. This salary range may vary depending on factors such as the size of the company, the candidate's level of experience, and their educational background.

Delta Air Lines serves nearly 180 million customers each year. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 330 destinations in 61 countries on six continents. Headquartered in Atlanta, Delta employs nearly 80,000 employees worldwide and operates a mainline fleet of more than 800 aircraft.