Manager, Digital User Experience (UX) Research
Delta Air Lines is seeking a highly skilled and innovative Manager of Digital User Experience (UX) Research to join our dynamic team. As the Manager of Digital UX Research, you will play a critical role in shaping the user experience for our customers across all digital touchpoints. This is an exciting opportunity to lead a team of talented researchers and drive the development of cutting-edge digital products for a global, industry-leading company. The ideal candidate is a strategic and analytical thinker with a passion for user-centric design and a strong background in UX research. If you thrive in a fast-paced and collaborative environment and have a strong track record of delivering exceptional user experiences, we want to hear from you.
- Lead and manage a team of UX researchers to conduct thorough and impactful research on digital user experience.
- Develop and implement a research strategy to continuously improve the user experience across all digital touchpoints.
- Collaborate with cross-functional teams, including product managers, designers, and developers, to translate research findings into actionable insights and recommendations.
- Use a variety of research methods, such as surveys, user testing, and analytics, to gather and analyze data to inform design decisions.
- Stay updated on industry trends and best practices in UX research to drive innovation and improve the overall user experience.
- Establish and maintain relationships with key stakeholders to understand business goals and align research objectives accordingly.
- Utilize data and insights to identify user pain points and opportunities for improvement in the digital experience.
- Develop and present compelling reports and presentations to communicate research findings and recommendations to stakeholders at all levels.
- Continuously monitor and evaluate the effectiveness of digital products and make data-driven recommendations for enhancements.
- Mentor and coach team members to foster a culture of learning and development within the UX research team.
Bachelor's Or Master's Degree In Human-Computer Interaction, Psychology, Anthropology, Or Related Field.
Minimum Of 5 Years Of Experience Conducting User Research For Digital Products, Preferably In The Airline Or Travel Industry.
Proven Track Record Of Leading And Managing A Team Of Ux Researchers In A Fast-Paced, Agile Environment.
Extensive Knowledge Of Qualitative And Quantitative Research Methods, Including Usability Testing, Surveys, And Interviews.
Experience With Data Analysis And Visualization Tools, Such As Tableau Or Spss, To Communicate Research Findings And Insights To Cross-Functional Teams.
Data Analysis
Prototyping
Agile Methodology
A/B testing
Design Thinking
User Research
usability testing
Journey Mapping
Customer Insights
Persona Development
Ux Strategy
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Manager, Digital User Experience (UX) Research in Atlanta, GA, USA is $80,000 to $120,000 per year. However, factors such as experience, education level, and company size can impact the actual salary for this position. Some companies may also offer additional benefits and bonuses. It is best to research a specific company's salary range for this position to get a more accurate estimate.
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Delta Air Lines serves nearly 180 million customers each year. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 330 destinations in 61 countries on six continents. Headquartered in Atlanta, Delta employs nearly 80,000 employees worldwide and operates a mainline fleet of more than 800 aircraft.
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