Delta Air Lines

Manager, Communications, Customer Experience

Delta Air Lines

1030 Delta Blvd, Atlanta, GA 30354, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

The Senior Manager, Communications, Customer Experience, is responsible for developing and driving the communications strategy that builds Delta's reputation as a leader in customer experience and innovation. Developing and delivering strategic communications counsel to support overall customer experience strategy, partner relationships, corporate announcements and brand activations.  Managing programs and projects from concept to delivery that tell the airline's customer experience and innovation story internally and externally. Providing ongoing communications counsel for key customer experience executives, including identifying opportunities and providing support for media interviews, thought leadership opportunities and internal communications. Partnering collaboratively with media relations, employee communications, marketing communications and other communicators throughout the business to develop integrated communications approaches.

Where is this job?
This job is located at 1030 Delta Blvd, Atlanta, GA 30354, USA
Job Qualifications
  • Experience managing people, agencies and budgets.

  • At least 5 years’ experience in corporate or agency communications

  • The ability to juggle multiple, sometimes competing, priorities and work under pressure to meet deadlines as required

Required Skills
  • Project Management

  • Time Management

  • MS Word

  • MS Outlook

  • Writing Skills

  • social media engagement

  • MS Excel skills

Soft Skills
  • Process Improvement

  • Verbal communication

  • written communication

  • Self-Motivated

  • Adaptability

  • Results-Driven

  • Detail Oriented and Organized

Additional Information
Delta Air Lines is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 5th, 2021
Apply BeforeNovember 2nd, 2023

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About Delta Air Lines

Delta Air Lines serves nearly 180 million customers each year. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 330 destinations in 61 countries on six continents. Headquartered in Atlanta, Delta employs nearly 80,000 employees worldwide and operates a mainline fleet of more than 800 aircraft.

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