IT Operations Analyst

Are you ready for a dynamic and fast-paced career in the aviation industry? Look no further than Delta Air Lines! We are seeking a highly skilled IT Operations Analyst to join our team and help us manage and optimize our technology systems. As an IT Operations Analyst, you will play a crucial role in ensuring the smooth operation of our IT infrastructure, supporting our employees and customers worldwide. If you have a passion for technology, a strong analytical mindset, and excellent problem-solving skills, we want you on our team! Join us and be a part of Delta's ongoing success as a global leader in the airline industry.

1. Monitor and maintain the performance and availability of Delta Air Line's IT systems, including hardware, software, and networks.
2. Troubleshoot and resolve any issues or outages with IT systems in a timely and efficient manner.
3. Conduct regular system checks and audits to ensure compliance with company standards and industry regulations.
4. Collaborate with cross-functional teams to implement new technology systems and upgrades, and provide ongoing support for these systems.
5. Develop and maintain documentation for IT systems, including standard operating procedures and troubleshooting guides.
6. Manage and prioritize incoming IT support requests from employees and customers, resolving issues or escalating them to the appropriate team member as needed.
7. Proactively identify areas for improvement in IT systems and processes, and make recommendations for enhancements.
8. Stay updated on the latest technology trends and industry developments, and make recommendations for implementing new technologies to improve efficiency and performance.
9. Ensure the security and integrity of IT systems by implementing and enforcing security measures and protocols.
10. Collaborate with third-party vendors and service providers to troubleshoot and resolve any issues related to IT systems and services.
11. Train and educate employees on new technologies and systems, and provide ongoing support to ensure successful adoption and usage.
12. Participate in on-call rotations and provide after-hours support as needed.

According to JobzMall, the average salary range for a IT Operations Analyst in Atlanta, GA, USA is between $55,000 to $85,000 per year. However, this can vary depending on factors such as experience, education, and specific job duties. In addition, location, industry, and company size can also impact salary ranges for this position.

Delta Air Lines serves nearly 180 million customers each year. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 330 destinations in 61 countries on six continents. Headquartered in Atlanta, Delta employs nearly 80,000 employees worldwide and operates a mainline fleet of more than 800 aircraft.