
IT Manager - Ticketing
Ensure operational and transactional services levels, internal controls, and external controls are met. Act as a change agent, initiating appropriate changes to support business growth, reduce operational costs, and/or improve service levels. Lead the transformation of Financial Document Management (FDM) systems to the AWS Cloud. Lead reskilling of team members to ensure a successful transition the new cloud tech stack. Work with cross-divisional teams and ensure effective collaboration across teams. Lead by example and demonstrate servant leadership. Display a strong work ethic and sense of urgency. Demonstrates strong initiative to make things happen. Guide technologists to make sound decisions that support company priorities. Leadership of Development Team Members. Practice safety conscious behaviors in all operational processes and procedures.
At least 5 years of relevant experience
Experience with Agile methodologies, DevOps and API technologies
Must have proven track record of delivery on large programs
Airline industry experience is a plus
Knowledgeable of Industry initiatives like New Distribution Capability and One Order
Cloud Computing
Time Management Skills
Data analysis and presentation skills
Strategic planning and development
Financial Document Management
Verbal communication
written communication
Problem Solving Skills
Detail Oriented and Organized
Multi-tasking
Flexible Approach
Driven for excellence
According to JobzMall, the average salary range for a IT Manager - Ticketing in 1010 Delta Blvd, Atlanta, GA 30354, USA is $60,000 to $90,000 per year. This figure is based on the salaries of similar positions in the area, as well as the experience and skills required for the role.
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Delta Air Lines serves nearly 180 million customers each year. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 330 destinations in 61 countries on six continents. Headquartered in Atlanta, Delta employs nearly 80,000 employees worldwide and operates a mainline fleet of more than 800 aircraft.

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