Delta Air Lines

Elite Services Ambassador - LAX

Delta Air Lines
Los Angeles, CA, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Welcome to the world of Delta Air Lines, where we strive to provide exceptional service and unparalleled experiences to our valued customers. As an Elite Services Ambassador at LAX, you will play a crucial role in representing our brand and ensuring that our elite customers receive the highest level of care and attention during their travels. We are looking for passionate individuals who are dedicated to delivering top-notch service, possess excellent communication skills, and have a strong attention to detail. If you are someone who thrives in a fast-paced environment and is motivated to go above and beyond for our customers, we invite you to join our team and be a part of the Delta family.

  1. Provide exceptional customer service to elite customers of Delta Air Lines at LAX.
  2. Represent the Delta brand and uphold its standards of excellence.
  3. Prioritize the needs and requests of elite customers, ensuring they have a seamless travel experience.
  4. Communicate effectively with customers, colleagues, and other departments to ensure smooth operations.
  5. Demonstrate a strong attention to detail in all tasks and interactions.
  6. Maintain knowledge of Delta's policies, procedures, and services in order to effectively assist customers.
  7. Handle and resolve any customer concerns or issues in a timely and professional manner.
  8. Anticipate and proactively address any potential problems or challenges that may arise during travel.
  9. Collaborate with other team members to ensure a cohesive and efficient work environment.
  10. Strive to continuously improve and enhance the customer experience by seeking out opportunities for service improvement.
Where is this job?
This job is located at Los Angeles, CA, USA
Job Qualifications

  • Exceptional Customer Service Skills: The Elite Services Ambassador At Lax Must Possess Excellent Communication Skills, The Ability To Handle Difficult Situations With Poise, And A Strong Commitment To Providing Exceptional Customer Service To Delta's Elite Customers.

  • Knowledge Of Delta's Elite Program: The Ideal Candidate Should Have A Thorough Understanding Of Delta's Elite Program, Including The Benefits, Eligibility Criteria, And Rules And Regulations. This Knowledge Will Be Crucial In Assisting And Providing Personalized Services To Elite Customers.

  • Airport Operations Experience: Previous Experience In Airport Operations, Such As Working At A Ticket Counter Or Gate, Will Be Beneficial For This Role. It Will Provide The Candidate With A Better Understanding Of Airport Procedures And The Ability To Handle Various Situations That May Arise.

  • Multilingual Skills: Fluency In Multiple Languages, Especially Spanish, Mandarin, Or Japanese, Is Highly Desirable For This Role. The Elite Services Ambassador Will Be Interacting With Customers From Different Countries And Cultures, And The Ability To Communicate In Their Native Language Will Enhance The Customer Experience.

  • Flexibility And Availability: This Job Requires A Flexible Schedule And The Ability To Work Weekends, Holidays, And Irregular Hours. The Elite Services Ambassador Must Be Available To Work During Peak Travel Times And Be Willing To Adjust Their Schedule As Needed To Meet The Needs Of Delta's Elite Customers.

Required Skills

  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • Leadership

  • Conflict Resolution

  • customer service

  • Hospitality

  • Teamwork

  • Problem-Solving

  • Adaptability

  • Cultural Sensitivity

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Elite Services Ambassador - LAX in Los Angeles, CA, USA is $36,000 - $45,000 per year. However, this may vary depending on the specific job responsibilities, experience level, and company. Some employers may also offer additional benefits and bonuses.

Additional Information
Delta Air Lines is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 29th, 2025
Apply BeforeMay 29th, 2025
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About Delta Air Lines

Delta Air Lines serves nearly 180 million customers each year. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 330 destinations in 61 countries on six continents. Headquartered in Atlanta, Delta employs nearly 80,000 employees worldwide and operates a mainline fleet of more than 800 aircraft.

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