Customer Service Manager, MRO

Welcome to Delta Air Lines, where we believe in providing exceptional customer service and creating memorable experiences for our passengers. We are currently seeking a highly skilled and motivated Customer Service Manager, MRO to join our team. As the face of Delta Air Lines, you will be responsible for managing the maintenance, repair, and overhaul (MRO) services for our fleet, ensuring that all aircrafts are maintained to the highest standards. If you are passionate about delivering outstanding customer service and have extensive knowledge of MRO operations, we invite you to apply for this exciting opportunity.

1. Oversee all aspects of the maintenance, repair, and overhaul (MRO) services for Delta Air Lines fleet.
2. Develop and implement strategies to ensure efficient and effective MRO operations.
3. Manage a team of technicians and service providers to ensure timely and high-quality maintenance services.
4. Collaborate with other departments to ensure all MRO activities are aligned with company goals.
5. Monitor and track MRO costs and expenses, and make recommendations for cost-saving measures.
6. Conduct regular inspections and audits to ensure compliance with safety and regulatory standards.
7. Communicate with suppliers and vendors to negotiate favorable contracts and ensure timely delivery of parts and services.
8. Address customer inquiries and concerns related to MRO services, and resolve any issues in a timely manner.
9. Train and develop team members to ensure they have the necessary skills and knowledge to perform their duties effectively.
10. Stay updated on industry trends and advancements in MRO technology to continuously improve processes and procedures.
11. Foster a positive and collaborative work environment to promote teamwork and productivity.
12. Represent Delta Air Lines in a professional and courteous manner when interacting with customers, suppliers, and other stakeholders.
13. Maintain accurate and up-to-date records of all MRO activities and reports.
14. Adhere to all company policies and procedures, as well as safety and regulatory guidelines.
15. Act as a role model for providing exceptional customer service and upholding the company's values and standards.

According to JobzMall, the average salary range for a Customer Service Manager, MRO in Atlanta, GA, USA is between $60,000 and $90,000 per year. This may vary depending on the specific company, experience level, and other factors.

Delta Air Lines serves nearly 180 million customers each year. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 330 destinations in 61 countries on six continents. Headquartered in Atlanta, Delta employs nearly 80,000 employees worldwide and operates a mainline fleet of more than 800 aircraft.