Delta Air Lines

Co-op, Operations and Customer Center

Delta Air Lines
Atlanta, GA, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you looking for a dynamic and fast-paced work environment? Do you thrive in a role that allows you to make a direct impact on customer satisfaction? Look no further than our Co-op, Operations, and Customer Center team at Delta Air Lines! We are searching for highly motivated individuals who possess excellent communication and problem-solving skills to join our team. As a member of our team, you will have the opportunity to work in a collaborative and supportive environment while gaining valuable experience in the airline industry. If you are passionate about providing exceptional service and are eager to learn and grow, we want you to apply for this exciting opportunity.

  1. Provide exceptional customer service to Delta Air Lines' customers.
  2. Collaborate with team members to ensure efficient and effective operations.
  3. Communicate clearly and effectively with customers, team members, and other departments.
  4. Solve customer issues and complaints in a timely and professional manner.
  5. Maintain a positive and professional attitude at all times.
  6. Accurately process customer transactions and requests.
  7. Continuously strive to improve and exceed customer satisfaction goals.
  8. Stay up-to-date on Delta Air Lines' policies and procedures.
  9. Demonstrate a strong understanding of the airline industry.
  10. Adapt to changing situations and handle high-pressure situations with ease.
  11. Support and promote a positive and inclusive work environment.
  12. Take ownership of tasks and follow through to completion.
  13. Proactively identify and address potential issues.
  14. Assist with training and mentoring new team members.
  15. Contribute to the overall success and growth of the Co-op, Operations, and Customer Center team.
Where is this job?
This job is located at Atlanta, GA, USA
Job Qualifications

  • Strong Customer Service Skills: This Position Requires Excellent Communication And Interpersonal Skills To Effectively Assist Customers And Handle Any Inquiries Or Issues They May Have.

  • Organizational Skills: The Co-Op, Operations And Customer Center Role Involves Managing Multiple Tasks And Responsibilities At Once, So Strong Organizational Skills Are Crucial To Stay On Top Of Deadlines And Ensure Efficient Operations.

  • Knowledge Of Airline Industry: A Strong Understanding Of The Airline Industry, Including Policies, Procedures, And Regulations, Is Important For This Job In Order To Provide Accurate And Helpful Information To Customers.

  • Teamwork And Collaboration: This Role Involves Working Closely With Other Team Members, Both Within The Department And Across Other Departments, So The Ability To Collaborate And Work Well In A Team Environment Is Essential.

  • Attention To Detail: As A Co-Op, Operations And Customer Center Representative, Attention To Detail Is Crucial To Ensure Accuracy In Booking Reservations, Processing Payments, And Managing Customer Accounts. This Role Also Involves Handling Sensitive Information, So Attention To Detail Is Important For Maintaining Confidentiality And Security.

Required Skills

  • Data Analysis

  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • Conflict Resolution

  • customer service

  • Technical skills

  • Teamwork

  • Problem-Solving

  • Adaptability

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Decision-making

Compensation

According to JobzMall, the average salary range for a Co-op, Operations and Customer Center in Atlanta, GA, USA is between $35,000 and $60,000 per year. This range may vary depending on the specific company, industry, and level of experience. Some higher-paying positions in this field may offer salaries upwards of $80,000 per year. Additionally, factors such as bonuses, benefits, and location may also impact the specific salary for a Co-op, Operations and Customer Center in Atlanta.

Additional Information
Delta Air Lines is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 29th, 2025
Apply BeforeMay 29th, 2025
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About Delta Air Lines

Delta Air Lines serves nearly 180 million customers each year. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 330 destinations in 61 countries on six continents. Headquartered in Atlanta, Delta employs nearly 80,000 employees worldwide and operates a mainline fleet of more than 800 aircraft.

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