Deloitte

Epic Clinical Application Support Analyst

Deloitte

Remote
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you a tech-savvy and detail-oriented individual with a passion for healthcare and technology? Do you have experience with Epic clinical applications and enjoy troubleshooting and providing support to end-users? If so, Deloitte is seeking an Epic Clinical Application Support Analyst to join our dynamic team. In this role, you will play a critical role in ensuring the successful implementation and maintenance of Epic clinical applications for our clients. We are looking for a dedicated and customer-focused individual with excellent communication skills and a strong understanding of healthcare processes. Join us and be a part of our mission to transform the healthcare industry through innovative technology solutions.

  1. Provide technical support for Epic clinical applications to end-users, including troubleshooting and resolving issues in a timely manner.
  2. Collaborate with clients to understand their needs and provide customized solutions using Epic clinical applications.
  3. Conduct thorough analysis and testing of Epic clinical applications to ensure successful implementation and maintenance.
  4. Stay up-to-date with the latest updates and developments in Epic clinical applications and provide recommendations for improvement.
  5. Serve as a subject matter expert for Epic clinical applications and provide training and guidance to end-users.
  6. Ensure compliance with industry standards and regulations related to healthcare technology.
  7. Communicate effectively with clients and team members to understand requirements, provide updates, and address any concerns.
  8. Participate in project planning, implementation, and testing of Epic clinical applications.
  9. Collaborate with cross-functional teams to identify and resolve issues related to Epic clinical applications.
  10. Maintain detailed documentation and records of all support activities and provide reports as needed.
  11. Continuously assess and improve processes for implementing and maintaining Epic clinical applications.
  12. Maintain a customer-focused approach and strive for excellence in providing support and solutions to clients.
  13. Support the overall mission of Deloitte to transform the healthcare industry through innovative technology solutions.
Where is this job?
This job opening is listed as 100% remote
Job Qualifications
  • Excellent Communication And Problem-Solving Skills, With The Ability To Work Collaboratively With Cross-Functional Teams.

  • Bachelor's Degree In Healthcare Informatics, Computer Science, Or A Related Field.

  • Minimum Of 3-5 Years Of Experience In Clinical Application Support, Preferably With Epic Systems.

  • Epic Certification In One Or More Application Modules (E.g. Clindoc, Orders, Ambulatory, Etc.).

  • Strong Understanding Of Healthcare Workflows And Clinical Processes.

Required Skills
  • Quality Assurance

  • Change Management

  • Project Management

  • Data Analysis

  • Reporting

  • System configuration

  • Problem-Solving

  • Software Implementation

  • Technical Troubleshooting

  • User Support

  • Clinical Expertise

  • Training And Education

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Epic Clinical Application Support Analyst is $70,000-$100,000 per year. However, salaries can vary greatly depending on factors such as location, experience, and employer. Additionally, Epic Clinical Application Support Analysts may also receive benefits such as health insurance, retirement plans, and bonuses.

Additional Information
Deloitte is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 10th, 2025
Apply BeforeAugust 19th, 2025
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About Deloitte

Deloitte Touche Tohmatsu Limited, commonly referred to as Deloitte, is a multinational professional services network. Deloitte is one of the "Big Four" accounting organizations and the largest professional services network in the world by revenue and number of professionals.

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