Deloitte

Conversational AI and VUI Designer

Deloitte

500 W 2nd St, Austin, TX 78701, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Gather requirements, design flows, and write final content for IVR, Virtual Assistants, Chatbots, and omnichannel conversational interfaces. Own and contribute to product requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, model/intent training, defining support procedures. Work with project leadership, project managers, conversational AI architects, developers, UX designers, product managers, and fellow to strategize, design, and deliver enterprise conversational AI assets. Collaborate with teams across the organization to identify requirements and design voice and digital self-service assets for diverse use cases across industries and modalities. Contribute to and/or lead design sprints, workshops, reviews, and related activities with business, technical, and creative leadership Contribute to and/or lead enterprise content strategy guides and design omnichannel and cross-channel solutions aligned with client organizational content principles (brand voice and tone, legal, compliance, etc.).

Where is this job?
This job is located at 500 W 2nd St, Austin, TX 78701, USA
Job Qualifications
  • 4+ years of relevant work experience in VUI or conversational design in or around contact centers and/or enterprise virtual assistants

  • Experience with requirements gathering, documentation, and tracking

  • Experience designing and delivering conversational AI MVPs, pilots, and POCs

  • Enterprise UX writing, content design, or content strategy experience

Required Skills
  • Sketch

  • InVision

  • Figma

  • Troubleshooting skills

  • Creative Writing skills

  • Time Management Skills

  • Documentation/Reporting

  • Group facilitation skills

Soft Skills
  • Driven and self-motivated

  • Organizational skills

  • Communication Skills

  • Adaptability

  • Problem-solving and resourcefulness

  • Attention to detail and accuracy

  • Multi-tasking

  • Process Oriented

Compensation

According to JobzMall, the average salary range for a Conversational AI and VUI Designer in 500 W 2nd St, Austin, TX 78701, USA is $43,392 to $82,657. This range is based on the salaries of people currently in the job role within the area.

Additional Information
Deloitte is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 8th, 2022
Apply BeforeMay 22nd, 2025
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About Deloitte

Deloitte Touche Tohmatsu Limited, commonly referred to as Deloitte, is a multinational professional services network. Deloitte is one of the "Big Four" accounting organizations and the largest professional services network in the world by revenue and number of professionals.

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