Contact Center Strategy Manager

At Deloitte, we are constantly seeking innovative and driven individuals to join our team as a Contact Center Strategy Manager. As a leading global consulting firm, we work with clients from various industries to help them optimize their contact center operations and enhance the overall customer experience. As a Contact Center Strategy Manager, you will have the opportunity to use your expertise in contact center operations and strategy to drive tangible results for our clients. We are looking for a motivated and experienced individual with a strong understanding of contact center best practices and the ability to develop and implement effective strategies. If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced and dynamic environment, we want to hear from you.

1. Develop and implement effective contact center strategies for clients from various industries.
2. Utilize expertise in contact center operations to drive tangible results and optimize customer experiences.
3. Collaborate with clients to understand their specific needs and provide tailored solutions.
4. Stay up-to-date on industry trends and best practices in contact center operations.
5. Lead and manage a team of contact center consultants to deliver high-quality services to clients.
6. Conduct thorough analysis of contact center data and provide recommendations for improvement.
7. Communicate effectively with clients to provide updates and address any concerns or questions.
8. Monitor and track the success of implemented strategies and make adjustments as necessary.
9. Act as a subject matter expert on contact center operations and best practices within the organization.
10. Identify potential business opportunities and contribute to business development efforts.
11. Provide mentorship and guidance to junior team members.
12. Collaborate with cross-functional teams to ensure seamless integration of contact center strategies.
13. Maintain strong relationships with clients to promote ongoing partnerships and future projects.
14. Adhere to company standards and procedures while maintaining a high level of professionalism.

According to JobzMall, the average salary range for a Contact Center Strategy Manager in New York, NY, USA is between $90,000 and $120,000 per year. However, this can vary depending on factors such as the company, years of experience, education level, and specific job responsibilities. Additional bonuses and benefits may also be included in the total compensation package.

Deloitte Touche Tohmatsu Limited, commonly referred to as Deloitte, is a multinational professional services network. Deloitte is one of the "Big Four" accounting organizations and the largest professional services network in the world by revenue and number of professionals.