Patient Connect Representative

Are you passionate about providing exceptional customer service and making a positive impact on people's lives? Look no further! Deaconess Health System is seeking a dedicated and empathetic individual to join our team as a Patient Connect Representative. In this role, you will have the opportunity to connect with patients and their families, ensuring they have a positive experience and receive the highest quality of care. If you have a strong attention to detail, excellent communication skills, and a desire to make a meaningful difference, we encourage you to apply for this rewarding position.

1. Engage with patients and their families in a professional and compassionate manner.
2. Provide exceptional customer service by addressing patient inquiries, concerns, and needs.
3. Act as a liaison between patients, healthcare providers, and other departments within the organization.
4. Demonstrate strong attention to detail when inputting and maintaining patient information in electronic systems.
5. Utilize effective communication skills to accurately convey information to patients and staff.
6. Maintain a positive and welcoming environment for patients and visitors.
7. Proactively identify and address potential patient issues or complaints.
8. Collaborate with other team members to ensure a smooth patient experience and continuity of care.
9. Stay informed and knowledgeable about company policies, procedures, and services.
10. Display empathy and understanding towards patients and their families during sensitive situations.
11. Uphold patient confidentiality and privacy at all times.
12. Continuously strive to improve processes and enhance the overall patient experience.
13. Participate in training and development opportunities to enhance skills and knowledge.
14. Adhere to all regulatory and compliance guidelines.
15. Represent the organization in a professional and positive manner at all times.

According to JobzMall, the average salary range for a Patient Connect Representative in Owensboro, KY 42303, USA is $15-$17 per hour. This may vary based on factors such as experience, education, and job duties. Additionally, benefits and bonuses may also impact the overall salary for this position. It is important to research the specific employer and job listing for more accurate salary information.

Deaconess was founded in 1892 by a group of Protestant ministers and laymen who felt called to care for the sick. More than 130 years later, Deaconess Health System continues to provide high-quality health care with a compassionate spirit, just as our founders envisioned. Deaconess Health System is the premier provider of health care services to 35 counties in three states (IN, IL, and KY). The system consists of eleven hospitals located in southern Indiana: Deaconess Midtown Hospital, Deaconess Gateway Hospital, The Women’s Hospital, The Heart Hospital, The Orthopedic and Neuroscience Hospital, Deaconess Cross Pointe, Deaconess Gibson Hospital, Deaconess Henderson Hospital, Deaconess Union County Hospital, Encompass Health Deaconess Rehabilitation Hospital, and the Linda E. White Hospice House.