Patient Connect Representative

The Deaconess Health System is seeking a Patient Connect Representative to serve as the first point of contact for our patients. This position is responsible for providing exceptional customer service, educating patients on our services, and responding to inquiries in a timely manner. To be successful in this role, you must have excellent interpersonal and communication skills and be comfortable working in a fast-paced environment. We are looking for a candidate who is passionate about making a difference in the lives of our patients and who is committed to delivering a positive customer experience. If you believe you have the qualifications and passion to excel in this role, we would love to hear from you!Required Qualifications: • High school diploma or equivalent• 1+ years of customer service experience • Knowledge of health insurance claims and billing processes• Proficient in Microsoft Office Suite• Ability to multitask and prioritize tasks• Excellent communication and interpersonal skills

Responsibilities:

1. Serve as the first point of contact for patients via phone, email, or in-person visits
2. Provide exceptional customer service to all patients
3. Educate patients on Deaconess Health System services
4. Respond to inquiries from patients in a timely manner
5. Ensure accuracy of patient information is maintained and updated
6. Answer questions regarding health insurance claims and billing processes
7. Use Microsoft Office Suite to enter and maintain patient records
8. Manage multiple tasks and prioritize tasks efficiently
9. Maintain a positive attitude and excellent communication and interpersonal skills with patients and coworkers
10. Remain flexible and adaptable to changing work environments

According to JobzMall, the average salary range for a Patient Connect Representative in Evansville, IN, USA is $17.50 to $22.50 per hour.

Deaconess was founded in 1892 by a group of Protestant ministers and laymen who felt called to care for the sick. More than 130 years later, Deaconess Health System continues to provide high-quality health care with a compassionate spirit, just as our founders envisioned. Deaconess Health System is the premier provider of health care services to 35 counties in three states (IN, IL, and KY). The system consists of eleven hospitals located in southern Indiana: Deaconess Midtown Hospital, Deaconess Gateway Hospital, The Women’s Hospital, The Heart Hospital, The Orthopedic and Neuroscience Hospital, Deaconess Cross Pointe, Deaconess Gibson Hospital, Deaconess Henderson Hospital, Deaconess Union County Hospital, Encompass Health Deaconess Rehabilitation Hospital, and the Linda E. White Hospice House.