Patient Connect Rep - Access Center

Welcome to Deaconess Health System, where our mission is to provide compassionate and exceptional care to every patient we serve. We are currently seeking a highly motivated and dedicated individual to join our team as a Patient Connect Rep in our Access Center. In this role, you will play a crucial role in connecting patients with the care they need by scheduling appointments, answering questions, and providing exceptional customer service. As a Patient Connect Rep, you will have the opportunity to make a positive impact on our patients' lives every day. We are looking for someone who is passionate about helping others, has excellent communication skills, and thrives in a fast-paced environment. If this sounds like you, we encourage you to apply and become a part of our dynamic team at Deaconess Health System.

1. Greet and welcome patients and visitors to Deaconess Health System with a friendly and professional attitude.
2. Schedule appointments for patients, ensuring accuracy and efficiency.
3. Assist patients in understanding their insurance coverage and any necessary paperwork.
4. Communicate with patients in a clear and compassionate manner, addressing any questions or concerns they may have.
5. Maintain an organized and efficient workflow in a fast-paced environment.
6. Collaborate with other departments and healthcare professionals to ensure timely and appropriate care for patients.
7. Demonstrate a strong understanding of Deaconess Health System's mission and values and incorporate them into daily interactions with patients and colleagues.
8. Continuously strive to improve patient satisfaction and experience by providing exceptional customer service.
9. Adhere to all privacy and confidentiality guidelines to protect patient information.
10. Stay current on all policies and procedures related to patient scheduling and access to care.
11. Attend meetings and training sessions to stay updated on any changes and developments within the Access Center.
12. Maintain accurate and detailed records of patient interactions, appointments, and any relevant information.
13. Assist in resolving any patient complaints or concerns, escalating to higher management when necessary.
14. Foster a positive and collaborative work environment by demonstrating teamwork and professionalism.
15. Support and promote a culture of diversity and inclusion within the workplace.

According to JobzMall, the average salary range for a Patient Connect Rep - Access Center in Evansville, IN 47710, USA is $26,000 - $32,000 per year. However, this may vary depending on the specific company, job responsibilities, and individual qualifications and experience.

Deaconess was founded in 1892 by a group of Protestant ministers and laymen who felt called to care for the sick. More than 130 years later, Deaconess Health System continues to provide high-quality health care with a compassionate spirit, just as our founders envisioned. Deaconess Health System is the premier provider of health care services to 35 counties in three states (IN, IL, and KY). The system consists of eleven hospitals located in southern Indiana: Deaconess Midtown Hospital, Deaconess Gateway Hospital, The Women’s Hospital, The Heart Hospital, The Orthopedic and Neuroscience Hospital, Deaconess Cross Pointe, Deaconess Gibson Hospital, Deaconess Henderson Hospital, Deaconess Union County Hospital, Encompass Health Deaconess Rehabilitation Hospital, and the Linda E. White Hospice House.