Patient Access Lead

Are you a motivated and detail-oriented individual with a passion for providing quality healthcare services? Do you have experience in patient access and a desire to lead a team to success? Deaconess Health System is seeking a Patient Access Lead to join our dynamic team. In this role, you will have the opportunity to utilize your skills and expertise to oversee the front-end operations of our healthcare facility, ensuring a seamless and positive experience for our patients. As a key member of our team, you will have the opportunity to make a significant impact in the lives of our patients and their families. If you possess strong leadership skills, exceptional communication abilities, and a commitment to providing excellent patient care, we encourage you to apply for this exciting opportunity!

1. Oversee the front-end operations of the healthcare facility, including patient registration and scheduling.
2. Ensure a seamless and positive patient experience by providing exceptional customer service and addressing any concerns or issues that may arise.
3. Lead and mentor a team of patient access representatives, providing guidance and support to ensure their success in their roles.
4. Collaborate with other departments and team members to streamline processes and improve overall efficiency of patient access operations.
5. Stay updated on industry best practices and regulations related to patient access, and implement necessary changes to maintain compliance.
6. Monitor and analyze data related to patient access operations, and identify areas for improvement and implement solutions.
7. Develop and maintain relationships with patients, their families, and other healthcare professionals to promote a patient-centered approach to care.
8. Train new employees on patient access procedures and ensure they are equipped with the necessary knowledge and skills to perform their duties effectively.
9. Act as a liaison between patients and insurance companies to facilitate insurance verification and authorization processes.
10. Maintain accurate and confidential patient records and ensure compliance with HIPAA regulations.
11. Handle patient complaints and resolve issues in a timely and professional manner.
12. Conduct performance evaluations and provide feedback to team members to promote continuous growth and improvement.
13. Collaborate with other leaders in the organization to develop and implement strategies to improve patient satisfaction and overall quality of care.
14. Participate in meetings and committees to provide input and make recommendations for improving patient access processes.
15. Uphold the mission, vision, and values of Deaconess Health System in all interactions with patients, team members, and other stakeholders.

According to JobzMall, the average salary range for a Patient Access Lead in Evansville, IN 47710, USA is $31,000 to $50,000 per year. However, this can vary based on factors such as experience, education, and specific job responsibilities. Additionally, salaries may also vary depending on the specific healthcare facility or organization.

Deaconess was founded in 1892 by a group of Protestant ministers and laymen who felt called to care for the sick. More than 130 years later, Deaconess Health System continues to provide high-quality health care with a compassionate spirit, just as our founders envisioned. Deaconess Health System is the premier provider of health care services to 35 counties in three states (IN, IL, and KY). The system consists of eleven hospitals located in southern Indiana: Deaconess Midtown Hospital, Deaconess Gateway Hospital, The Women’s Hospital, The Heart Hospital, The Orthopedic and Neuroscience Hospital, Deaconess Cross Pointe, Deaconess Gibson Hospital, Deaconess Henderson Hospital, Deaconess Union County Hospital, Encompass Health Deaconess Rehabilitation Hospital, and the Linda E. White Hospice House.