Customer Specialist HME

Welcome to Deaconess Health System, where our mission is to provide exceptional care to our community. We are currently seeking a dedicated and compassionate individual to join our team as a Customer Specialist HME. In this role, you will have the opportunity to make a difference in the lives of our patients by providing them with the necessary home medical equipment and supplies. The ideal candidate will possess excellent communication skills, a strong attention to detail, and a genuine desire to help others. If you are ready to be a part of a dynamic and supportive team, we encourage you to apply for this exciting opportunity.

1. Greet and welcome patients and their families to Deaconess Health System in a friendly and professional manner.
2. Provide exceptional customer service by addressing any questions or concerns that patients may have regarding home medical equipment and supplies.
3. Assist patients in selecting the appropriate home medical equipment and supplies based on their individual needs and medical conditions.
4. Accurately process orders for home medical equipment and supplies, ensuring that all necessary documentation and insurance information is obtained.
5. Collaborate with healthcare providers to obtain necessary prescriptions and authorizations for home medical equipment and supplies.
6. Maintain accurate and organized records of patient information, orders, and inventory.
7. Educate patients on proper use and maintenance of home medical equipment and supplies.
8. Coordinate with other departments and outside vendors to ensure timely delivery of home medical equipment and supplies.
9. Handle and resolve any customer complaints or issues in a timely and professional manner.
10. Continuously update knowledge and skills related to home medical equipment and supplies to provide the best possible care to patients.
11. Adhere to all HIPAA and patient confidentiality guidelines.
12. Collaborate with team members to ensure efficient and effective operations of the HME department.
13. Participate in meetings and trainings as required.
14. Maintain a clean and organized work environment.
15. Other duties as assigned by supervisor.

According to JobzMall, the average salary range for a Customer Specialist HME in Evansville, IN, USA is between $31,000 and $45,000 per year. This salary range can vary depending on factors such as experience, skills, and the specific company or organization the individual is working for. Some companies may also offer additional benefits and bonuses. It is important to note that salaries may also vary between different industries and job markets.

Deaconess was founded in 1892 by a group of Protestant ministers and laymen who felt called to care for the sick. More than 130 years later, Deaconess Health System continues to provide high-quality health care with a compassionate spirit, just as our founders envisioned. Deaconess Health System is the premier provider of health care services to 35 counties in three states (IN, IL, and KY). The system consists of eleven hospitals located in southern Indiana: Deaconess Midtown Hospital, Deaconess Gateway Hospital, The Women’s Hospital, The Heart Hospital, The Orthopedic and Neuroscience Hospital, Deaconess Cross Pointe, Deaconess Gibson Hospital, Deaconess Henderson Hospital, Deaconess Union County Hospital, Encompass Health Deaconess Rehabilitation Hospital, and the Linda E. White Hospice House.