Customer Service Specialist

Welcome to Deaconess Health System, where we are dedicated to providing exceptional patient care and enhancing the health and well-being of our community. As a Customer Service Specialist, you will be an integral part of our team, ensuring that our patients receive the highest level of service and support. We are seeking a highly motivated and compassionate individual with excellent communication and problem-solving skills to join our team. If you are passionate about making a positive impact on people's lives and possess the required qualifications, we encourage you to apply for this rewarding role.

1. Greet and welcome patients and visitors with a friendly and professional demeanor.
2. Handle incoming calls and direct them to the appropriate department or individual.
3. Assist patients with scheduling appointments, providing information about services and procedures, and addressing any concerns or questions they may have.
4. Maintain accurate and up-to-date patient records and ensure confidentiality.
5. Process patient registrations and insurance information accurately and efficiently.
6. Collaborate with other departments to ensure seamless patient care and service.
7. Handle customer complaints and resolve issues in a timely and satisfactory manner.
8. Communicate with patients and their families to provide updates and information regarding their care.
9. Follow established protocols and procedures to ensure quality and consistency in service delivery.
10. Continuously seek ways to improve customer service and patient experience.
11. Maintain a positive and professional attitude at all times.
12. Adhere to all HIPAA regulations and protect patient privacy.
13. Attend training sessions and stay updated on company policies and procedures.
14. Collaborate with team members to achieve departmental goals.
15. Perform other duties as assigned by the supervisor.

According to JobzMall, the average salary range for a Customer Service Specialist in Henderson, KY 42420, USA is $29,000-$40,000 per year. This may vary depending on factors such as experience, education, and the specific company or industry.

Deaconess was founded in 1892 by a group of Protestant ministers and laymen who felt called to care for the sick. More than 130 years later, Deaconess Health System continues to provide high-quality health care with a compassionate spirit, just as our founders envisioned. Deaconess Health System is the premier provider of health care services to 35 counties in three states (IN, IL, and KY). The system consists of eleven hospitals located in southern Indiana: Deaconess Midtown Hospital, Deaconess Gateway Hospital, The Women’s Hospital, The Heart Hospital, The Orthopedic and Neuroscience Hospital, Deaconess Cross Pointe, Deaconess Gibson Hospital, Deaconess Henderson Hospital, Deaconess Union County Hospital, Encompass Health Deaconess Rehabilitation Hospital, and the Linda E. White Hospice House.