Customer Service Specialist
Welcome to Deaconess Health System, where we are committed to providing exceptional healthcare services to our community. As a Customer Service Specialist, you will play a crucial role in ensuring our patients receive the highest level of care and support. We are looking for a highly motivated and compassionate individual who is dedicated to delivering excellent customer service. If you are passionate about helping others and have the necessary qualifications, we would love to have you join our team.
- Greet and welcome patients with a friendly and professional demeanor.
- Provide exceptional customer service by addressing patients' needs and concerns in a timely and effective manner.
- Answer incoming calls and respond to inquiries from patients, family members, and other healthcare professionals.
- Schedule appointments and maintain accurate patient records.
- Collaborate with other departments to ensure smooth and efficient patient flow.
- Educate patients on available services and resources offered by Deaconess Health System.
- Handle and resolve complaints or issues with empathy and professionalism.
- Maintain a positive and professional attitude at all times, even in challenging situations.
- Adhere to all privacy and confidentiality policies to protect patient information.
- Continuously seek ways to improve the customer service experience for patients.
- Stay up-to-date on all hospital policies, procedures, and services.
- Participate in ongoing training and development to enhance customer service skills.
- Assist in maintaining a clean and organized reception area.
- Collaborate with team members to ensure consistent and high-quality service is provided.
- Uphold the mission and values of Deaconess Health System in all interactions with patients and colleagues.
Excellent Communication Skills: A Customer Service Specialist At Deaconess Health System Must Possess Exceptional Verbal And Written Communication Skills To Effectively Interact With Patients, Their Families, And Healthcare Professionals.
Strong Problem-Solving Abilities: The Ability To Quickly And Effectively Resolve Customer Issues Is Crucial For A Customer Service Specialist At Deaconess Health System. Candidates Must Demonstrate Strong Critical Thinking And Problem-Solving Skills To Address Patient Concerns And Complaints.
Empathy And Compassion: Deaconess Health System Is Committed To Providing Compassionate Care To Its Patients. A Customer Service Specialist Must Possess A High Level Of Empathy And Show Genuine Concern For The Well-Being Of Patients And Their Families.
Knowledge Of Healthcare Systems: A Thorough Understanding Of Healthcare Systems, Including Terminology, Processes, And Insurance Policies, Is Essential For A Customer Service Specialist At Deaconess Health System. This Knowledge Will Enable The Candidate To Assist Patients With Navigating The Healthcare System And Address Any Questions Or Concerns They May Have.
Experience In Customer Service: Prior Experience In A Customer Service Role, Preferably In A Healthcare Setting, Is Highly Desirable For A Customer Service Specialist At Deaconess Health System. This Experience Will Demonstrate The Candidate's Ability To Handle Difficult Situations, Communicate Effectively, And Provide Exceptional Customer Service.
Communication
Time Management
Multitasking
Conflict Resolution
Active listening
Teamwork
Empathy
Patience
customer satisfaction
Problem-Solving
Adaptability
Attention to
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Service Specialist in Evansville, IN, USA is $29,000 - $40,000 per year. However, this can vary depending on factors such as experience, education, and specific job responsibilities. Some customer service specialists may also receive benefits such as healthcare and retirement plans.
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Deaconess was founded in 1892 by a group of Protestant ministers and laymen who felt called to care for the sick. More than 130 years later, Deaconess Health System continues to provide high-quality health care with a compassionate spirit, just as our founders envisioned. Deaconess Health System is the premier provider of health care services to 35 counties in three states (IN, IL, and KY). The system consists of eleven hospitals located in southern Indiana: Deaconess Midtown Hospital, Deaconess Gateway Hospital, The Women’s Hospital, The Heart Hospital, The Orthopedic and Neuroscience Hospital, Deaconess Cross Pointe, Deaconess Gibson Hospital, Deaconess Henderson Hospital, Deaconess Union County Hospital, Encompass Health Deaconess Rehabilitation Hospital, and the Linda E. White Hospice House.
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