Support Technician
Welcome to Dave & Buster's, where we believe in combining work with play! We are currently seeking a highly motivated and customer-oriented Support Technician to join our team. As a Support Technician, you will play a crucial role in ensuring the smooth operation of our arcade games and other entertainment systems. We are looking for someone who is passionate about technology and has a knack for problem solving. If you thrive in a fast-paced, dynamic environment and have a strong desire to provide exceptional customer service, then we want to hear from you!
- Perform routine maintenance and repairs on all arcade games and entertainment systems.
- Troubleshoot and resolve technical issues with games and equipment.
- Conduct regular inspections to ensure all games and equipment are in proper working condition.
- Respond promptly to customer complaints and provide efficient and effective solutions.
- Monitor inventory levels of spare parts and equipment and restock as needed.
- Collaborate with other team members to develop and implement new strategies for improving game performance and customer satisfaction.
- Stay updated on new technologies and advancements in the gaming industry.
- Train and mentor new Support Technicians.
- Adhere to safety protocols and ensure all equipment is in compliance with safety standards.
- Maintain a clean and organized work area.
- Provide exceptional customer service by addressing and resolving any customer concerns or inquiries.
- Keep accurate records of maintenance and repair activities.
- Assist with setting up and installing new games and equipment.
- Communicate effectively with other departments to ensure smooth operations.
- Follow company policies and procedures at all times.
Technical Knowledge And Experience: The Support Technician Should Have A Solid Understanding Of Computer Hardware, Software, Networking, And Troubleshooting Techniques.
Strong Communication Skills: The Role Requires Frequent Interaction With Both Technical And Non-Technical Individuals, So The Support Technician Should Be Able To Communicate Complex Technical Information In A Clear And Concise Manner.
Customer Service Orientation: Dave & Buster's Is Known For Its Exceptional Customer Service, And The Support Technician Plays An Important Role In Maintaining This Reputation By Providing Prompt And Helpful Support To Guests And Staff.
Problem-Solving Abilities: The Support Technician Should Possess Strong Problem-Solving Skills And Be Able To Think Critically In High-Pressure Situations To Quickly Resolve Technical Issues.
Flexibility And Availability: This Role May Require Working Evenings, Weekends, And Holidays, As Well As Being On-Call For Emergencies. The Ideal Candidate Should Be Able To Adapt To Changing Schedules And Be Available To Provide Support During Busy Periods.
Troubleshooting
Communication
Time Management
Multitasking
Attention to detail
customer service
Teamwork
Problem-Solving
Adaptability
Software Installation
Technical Knowledge
Communication
Conflict Resolution
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Support Technician in Dallas, TX, USA is between $37,000 and $53,000 per year. This may vary depending on factors such as experience, education, and specific job duties.
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Dave & Buster's is an American restaurant and entertainment business. Each Dave & Buster's has a full-service restaurant, full bar, and a video arcade. The company has 151 locations in the United States, two in Puerto Rico and two in Canada.
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