Dave & Buster's

Support Technician

Dave & Buster's
Orlando, FL, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to Dave & Buster's, the ultimate destination for food, fun, and games! We are seeking a skilled Support Technician to join our team and ensure that our guests have the best experience possible. As a Support Technician, you will provide technical support for all of our games and attractions, ensuring they are in top working condition at all times. We are looking for individuals who are passionate about customer service and have a strong background in troubleshooting and repairing technical equipment. If you thrive in a fast-paced, dynamic environment and have a knack for problem-solving, then we want you on our team!

  1. Ensure all games and attractions are in top working condition at all times.
  2. Provide technical support for guests experiencing issues with games and attractions.
  3. Perform routine maintenance and repairs on all technical equipment.
  4. Troubleshoot and resolve any technical issues that arise.
  5. Keep accurate records of all maintenance and repairs performed.
  6. Communicate with management and other team members about any technical issues or concerns.
  7. Assist guests with operating games and attractions, providing instructions and troubleshooting as needed.
  8. Monitor and respond to guest feedback regarding technical issues.
  9. Stay up-to-date on the latest technology and equipment in order to provide the best support possible.
  10. Maintain a clean and organized work area.
  11. Adhere to all safety protocols when working with technical equipment.
  12. Demonstrate excellent customer service skills and maintain a friendly and welcoming attitude towards guests.
  13. Work collaboratively with other team members to ensure a smooth and enjoyable guest experience.
  14. Adhere to company policies and procedures at all times.
  15. Continuously seek opportunities for improvement and suggest ways to enhance the guest experience.
Where is this job?
This job is located at Orlando, FL, USA
Job Qualifications

  • Technical Knowledge And Experience: A Support Technician At Dave & Buster’s Must Have A Strong Understanding Of Computer Hardware And Software, Networking, And Troubleshooting Techniques.

  • Customer Service Skills: The Ability To Communicate Effectively With Customers And Provide Excellent Customer Service Is Crucial For A Support Technician, As They Will Be Interacting With Guests And Resolving Technical Issues In A Fast-Paced Environment.

  • Problem-Solving Skills: Support Technicians Must Have A Strong Aptitude For Problem-Solving And Be Able To Think On Their Feet To Quickly Resolve Technical Issues.

  • Attention To Detail: The Role Of A Support Technician Requires A High Level Of Attention To Detail To Accurately Diagnose And Troubleshoot Technical Issues.

  • Teamwork And Collaboration: Support Technicians At Dave & Buster’s Work Closely With Other Team Members, Including Other It Professionals And Management, To Ensure A Smooth And Efficient Operation. Therefore, Strong Teamwork And Collaboration Skills Are Essential For This Role.

Required Skills

  • Communication Skills

  • Data Analysis

  • Time Management

  • Attention to detail

  • customer service

  • Network troubleshooting

  • Problem-Solving

  • Software Installation

  • Technical Troubleshooting

  • System Maintenance

  • Hardware Repair

  • Mult

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Support Technician in Orlando, FL, USA is between $36,000 to $55,000 per year. This can vary depending on experience, education, and the specific company or industry the technician is working in. Support Technicians in the technology and IT fields tend to earn higher salaries, while those in customer service or retail industries may earn lower salaries. Additionally, factors such as certifications, skills, and job responsibilities can also impact a Support Technician's salary.

Additional Information
Dave & Buster's is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 15th, 2024
Apply BeforeAugust 19th, 2025
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About Dave & Buster's

Dave & Buster's is an American restaurant and entertainment business. Each Dave & Buster's has a full-service restaurant, full bar, and a video arcade. The company has 151 locations in the United States, two in Puerto Rico and two in Canada.

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