Dave & Buster's

Support Technician

Dave & Buster's
Richmond, VA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to Dave & Buster's, where we believe in creating a fun and exciting experience for our guests. We are currently seeking a Support Technician to join our team and help us maintain the smooth operations of our entertainment venue. Our Support Technicians are crucial in ensuring that our games, equipment, and technology are functioning properly, allowing our guests to have a memorable time. If you have a passion for troubleshooting and providing top-notch customer service, we want to hear from you! Join us in delivering the ultimate entertainment experience at Dave & Buster's.

  1. Maintain and troubleshoot all games, equipment, and technology within the venue.
  2. Respond promptly to any guest concerns or technical issues to ensure a seamless experience.
  3. Perform routine maintenance and repairs on games and equipment to ensure they are in proper working condition.
  4. Communicate effectively with management and other team members to keep them informed of any technical issues or updates.
  5. Keep track of inventory and order necessary parts or equipment when needed.
  6. Provide excellent customer service by assisting guests with any technical questions or concerns.
  7. Maintain a safe and clean work environment, including following all safety protocols and procedures.
  8. Stay up-to-date on the latest technology and equipment used in the venue.
  9. Assist with setting up and taking down games and equipment for special events or promotions.
  10. Collaborate with other departments, such as the IT team, to resolve technical issues and improve overall operations.
  11. Train and mentor new Support Technicians to ensure they are knowledgeable and proficient in their role.
  12. Maintain a positive and professional attitude at all times, representing the company's values and commitment to providing an unforgettable experience for our guests.
Where is this job?
This job is located at Richmond, VA, USA
Job Qualifications

  • Technical Knowledge And Experience: A Support Technician At Dave & Buster's Should Have A Strong Understanding Of Computer Hardware And Software, As Well As Networking And Troubleshooting Techniques. Previous Experience In A Technical Support Role Is Preferred.

  • Customer Service Skills: The Ability To Provide Excellent Customer Service Is Essential For A Support Technician At Dave & Buster's. This Includes Being Patient, Empathetic, And Able To Communicate Technical Information In A Clear And Friendly Manner.

  • Problem-Solving Abilities: Support Technicians Must Be Able To Quickly Identify And Resolve Technical Issues In A Fast-Paced Environment. This Requires Strong Problem-Solving Skills And The Ability To Think Critically Under Pressure.

  • Team Player Attitude: Dave & Buster's Is A Team-Oriented Environment, And Support Technicians Must Be Able To Work Well With Others. This Includes Collaborating With Other Team Members To Solve Complex Technical Issues And Providing Support To Team Members When Needed.

  • Attention To Detail: In A Busy Arcade And Restaurant Setting, It's Important For Support Technicians To Pay Close Attention To Detail. This Includes Accurately Documenting Technical Issues And Following Proper Procedures For Resolving Them.

Required Skills

  • Communication Skills

  • Troubleshooting

  • Time Management

  • Multitasking

  • Attention to detail

  • Organizational Skills

  • customer service

  • Teamwork

  • Problem-Solving

  • Adaptability

  • Technical Knowledge

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Support Technician in Richmond, VA, USA is $38,000 - $60,000 per year. However, this can vary depending on factors such as experience, education, and the specific industry or company the technician is working for. Some support technicians may also receive additional benefits such as health insurance, retirement plans, and bonuses.

Additional Information
Dave & Buster's is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 15th, 2024
Apply BeforeSeptember 18th, 2025
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About Dave & Buster's

Dave & Buster's is an American restaurant and entertainment business. Each Dave & Buster's has a full-service restaurant, full bar, and a video arcade. The company has 151 locations in the United States, two in Puerto Rico and two in Canada.

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