Dave & Buster's

Support Technician

Dave & Buster's
Denver, CO, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

"Are you a tech-savvy problem solver with a passion for providing top-notch customer support? Look no further than Dave & Buster's for your next career opportunity! As a Support Technician, you'll have the opportunity to work in a fast-paced and dynamic environment, using your technical expertise to assist guests and team members with any technology-related issues they may encounter. We're seeking individuals who are not only knowledgeable in various systems and devices, but also possess excellent communication and customer service skills. If this sounds like you, read on for more details!"

  1. Troubleshoot and resolve technical issues for both guests and team members.
  2. Utilize strong technical knowledge to provide top-notch customer support.
  3. Communicate effectively with guests and team members to understand and diagnose technology-related issues.
  4. Demonstrate proficiency in various systems and devices to assist with troubleshooting.
  5. Maintain a fast-paced and dynamic work environment while providing exceptional customer service.
  6. Keep up-to-date with the latest technology updates and developments to ensure efficient support.
  7. Collaborate with other team members to find solutions and resolve complex technical problems.
  8. Document and track all technical issues and resolutions for future reference and improvement.
  9. Provide training and support to team members on new technology and systems.
  10. Continuously strive to improve customer satisfaction and support processes.
  11. Follow company procedures and protocols for handling technical issues.
  12. Maintain a positive and professional attitude while handling challenging situations.
  13. Prioritize and manage multiple technical issues simultaneously in a fast-paced environment.
  14. Adhere to all safety and security protocols to ensure the protection of guests and team members.
Where is this job?
This job is located at Denver, CO, USA
Job Qualifications

  • Strong Technical Skills: A Support Technician At Dave & Buster's Must Have A Strong Understanding Of Computer Hardware, Software, And Networking Systems. They Should Be Able To Troubleshoot And Resolve Technical Issues Quickly And Efficiently.

  • Customer Service Experience: As A Support Technician, You Will Be Interacting With Customers On A Daily Basis. Therefore, Strong Customer Service Skills And The Ability To Communicate Technical Information In A Clear And Friendly Manner Are Essential.

  • Attention To Detail: A Support Technician At Dave & Buster's Must Have A Keen Eye For Detail. They Should Be Able To Identify And Resolve Issues Accurately And Efficiently To Ensure All Systems Are Running Smoothly.

  • Time Management Skills: With A Fast-Paced Environment, A Support Technician Must Be Able To Manage Their Time Effectively. They Should Be Able To Prioritize Tasks And Work Efficiently To Meet Deadlines.

  • Team Player: Dave & Buster's Is A Team-Oriented Company, And A Support Technician Must Be Able To Work Collaboratively With Other Team Members. They Should Also Be Willing To Assist Other Team Members With Technical Issues And Lend A Hand When Needed.

Required Skills

  • Troubleshooting

  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • customer service

  • Problem-Solving

  • Network configuration

  • Software Installation

  • Hardware Maintenance

  • Technical Knowledge

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Organization

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Support Technician in Denver, CO, USA is $38,000 - $55,000 per year. This can vary depending on the specific job duties, experience level, and industry of the support technician. Some support technicians may also receive bonuses and benefits in addition to their base salary.

Additional Information
Dave & Buster's is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 15th, 2024
Apply BeforeJune 9th, 2026
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About Dave & Buster's

Dave & Buster's is an American restaurant and entertainment business. Each Dave & Buster's has a full-service restaurant, full bar, and a video arcade. The company has 151 locations in the United States, two in Puerto Rico and two in Canada.

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