Support Technician

Welcome to the world of fun and games at Dave & Buster's! We are currently seeking a highly motivated and customer-focused Support Technician to join our team. As a Support Technician, you will have the opportunity to work in a fast-paced and dynamic environment, providing technical support and assistance to our guests and team members. We are looking for individuals who are passionate about delivering exceptional service and have a strong background in troubleshooting and resolving technical issues. If you thrive in a fun and energetic atmosphere and have a knack for problem-solving, then this may be the perfect role for you!

1. Provide exceptional customer service by welcoming guests and team members to the establishment with a positive and friendly attitude.
2. Troubleshoot technical issues and provide timely and effective solutions to ensure a seamless guest experience.
3. Assist guests and team members with all technical equipment, including games, kiosks, and other devices.
4. Maintain a thorough understanding of all games and equipment to be able to effectively troubleshoot and resolve any issues.
5. Communicate with management and other team members to report and resolve any recurring technical issues.
6. Keep track of inventory and ensure all equipment is functioning properly and well-maintained.
7. Follow all safety protocols and procedures while handling and operating technical equipment.
8. Train and educate team members on basic technical troubleshooting and problem-solving techniques.
9. Keep up-to-date with new technology and equipment to make recommendations for improvements or updates.
10. Collaborate with other departments to ensure a smooth and efficient operation of all technical equipment.
11. Maintain a clean and organized work area to promote a safe and welcoming environment for guests and team members.
12. Handle cash and credit card transactions accurately and efficiently.
13. Adhere to all company policies and procedures, as well as state and federal laws and regulations.
14. Continuously strive to improve the overall guest experience by providing exceptional service and resolving technical issues promptly.
15. Foster a positive and team-oriented work environment by supporting and assisting team members when needed.

According to JobzMall, the average salary range for a Support Technician in St. Louis, MO, USA is $35,000 to $55,000 per year. This can vary depending on the specific job responsibilities, experience level, and industry.

Dave & Buster's is an American restaurant and entertainment business. Each Dave & Buster's has a full-service restaurant, full bar, and a video arcade. The company has 151 locations in the United States, two in Puerto Rico and two in Canada.